Shift Supervisor

KFC; Hemet (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Supervisor to enhance operations and foster a positive team environment. This role involves overseeing daily activities, ensuring compliance with safety standards, and delivering exceptional guest service. You will be instrumental in training new team members and maintaining a supportive atmosphere that aligns with core values. If you thrive in a fast-paced environment and have a passion for teamwork and guest relations, this opportunity is perfect for you. Join a company that values integrity and teamwork, where your contributions will make a real difference.

Qualifications

• 1-3 years of related experience preferred.
• Basic knowledge of store operations and guest relations.

Responsibilities

• Assist management in overseeing operations during shifts.
• Train new team members and provide feedback on performance.

Skills

Teamwork Skills

Guest Relations

Food Safety Knowledge

Basic Computer Skills

Food Preparation Skills

Education

High School Diploma

Tools

POS Systems

Microsoft Office

Job description

JOB PURPOSE:

Contributes to KFC of Polly’s success by assisting the management team to oversee operations during scheduled shifts. This position models and acts in accordance with KFC of Polly’s guiding principles. The Shift Supervisor will Communicate service knowledge and standards while “Making the Connection” with our Guests and Team Members. Most of all, display superb Teamwork skills to set a positive work environment through our Core Values.

JOB ACCOUNTABILITIES:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of KFC of Polly’s.
• Maintain calm demeanour during periods of high volume to keep store operating to standard and set a positive example for the shift team.
• Anticipates guest and store needs by continually evaluating environment and guests for cues.
• Assist with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to General Manager on team member performance.
• Create positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members to support improvement and ensure operational excellence.
• Contribute to positive team environment through development of rapport with team members and is able to recognize issues or changes in morale and performance and communicates matters with managers.
• Deliver KFC of Polly’s Brand service by acting with a “People Always First” attitude and connecting with the guests. Discovers and responds to guest needs.
• Support management to execute store operations during scheduled shifts. Organize opening and closing duties as assigned.
• Follow KFC of Polly’s operational policies and procedures, including those for safety and security to ensure safety of team members during each scheduled shift.
• Uphold and adhere to cash handling policies and procedures to ensure proper cash management practices are being followed by all levels of team members. Responsibilities include: Verifying safe at start and end of shift, making change, balancing cashier drawers, and handling bank deposits until official shift change occurs.
• Serves to help oversee maintenance of food inventory, supply levels, ordering and receiving as needed.
• Provide quality products consistently for all guests by adhering to all recipe and presentation standards. Follow health, safety and sanitation guidelines for all products and store.
• Utilize existing organizational tools in collaboration with managers to find new, creative, and effective methods of team member recognition.
• Ensure compliance with operational standards, company policies, federal/state/local regulations and laws.
• Responsible to comply with all CA wage and hour laws including, Polly’s meal and rest policy.
• Required to work varied hours; May be needed to work daily dinner rush, closing shifts, weekends and/or holidays.

SKILLS AND EXPERIENCE REQUIRED:

• 1 -3 years related experience and/or training preferred
• Basic working knowledge of store operations and guest relations
• Must have basic computer fundamentals (POS, Microsoft Office)
• Should have food preparation skills as they relate to restaurant business
• Must be up to date on food safety and health codes