Shift Supervisor

PJW Restaurant Group; Harrisburg (Dauphin County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Full-Time Shift Supervisor to lead their team at a bustling restaurant. This role is perfect for a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional service. You will be responsible for managing daily operations, ensuring a welcoming atmosphere for guests, and supporting staff to achieve high service standards. If you have a strong work ethic and a desire to enhance the dining experience, this opportunity allows you to make a significant impact in a vibrant setting. Join a team where your leadership and dedication will shine!

Qualifications

• 2+ years of experience in front-of-house operations or supervisory roles.
• Basic computer skills and knowledge of restaurant management systems.

Responsibilities

• Oversee restaurant operations and ensure guest satisfaction.
• Train employees on service standards and maintain cleanliness.

Skills

Leadership

Effective Communication

Decision Making

Multitasking

Customer Service

Education

ServSafe Certification

T.I.P.S. or RAMP Certification

Tools

POS System

Scheduling Software

Job description

Now hiring a Full Time Shift Supervisor at PJ Whelihan's Restaurant and Pub in Harrisburg, PA!

Reports to: General Manager and Front of House Manager

Position Overview: The key manager is responsible for overseeing and managing all aspects of the restaurant in the absence of or alongside the Front of House Manager. This role requires a meticulous individual with a strong work ethic and understanding of restaurant best practices and company SOPs. They will work with all positions to ensure a smooth flow between FOH and BOH.

PJWRG MUST have Key Abilities:

• Ability to lead and make decisions using general restaurant management guidelines.
• Is friendly, approachable, and able to communicate effectively with employees, management, and guests.
• Has a “can-do” attitude and the willingness to learn and execute quickly.
• Manages multiple priorities, tasks, and takes initiative.

Responsibilities:

• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Must be present and supportive for servers and hostess staff and check in with guests to validate service consistently meets standards.
• Achieve company objectives by creating a positive, productive working environment through training of employees on sales, service, quality, appearance of facility, and sanitation and cleanliness.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Fill in where needed to ensure guest service standards and efficient operations in Front or Back of the House.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests.

Background and Experience:

• Have knowledge and experience in service and food and beverage, with at least two years of front-of-the-house operations and/or restaurant supervisory experience.
• Possess basic computer skills and the ability to work with a scheduling, time and attendance, and POS system.
• Required to have ServSafe Certification and T.I.P.S. or RAMP certification.