Shift Supervisor

Kentucky Fried Chicken KFC; Hagerstown (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401k (company match)

Paid Training

Flexible Schedule

Scholarship Program

Job summary

A leading QSR franchise in Hagerstown is seeking a Shift Supervisor who will manage restaurant operations and ensure high-quality service. The ideal candidate will have leadership skills and a customer-oriented mindset. Responsibilities include team management, product preparation, and maintaining exceptional guest experiences. Full-time position with benefits including 401k and flexible scheduling.

Qualifications

• Minimum of 1-year customer service and supervisor experience.
• Must be 18 years of age or older and have reliable transportation.
• Dependable work record required.

Responsibilities

• Oversee guest experiences with friendly interactions and exceptional product quality.
• Lead restaurant team with high customer service standards to reach goals.
• Drive achievement of restaurant success metrics in line with management objectives.

Skills

Customer service

Leadership

Goal-oriented mindset

Fast-paced environment

Job description

Company Introduction

Mitra is a high-energy, fast-moving company on a mission to become one of the largest and most profitable franchise organizations in the QSR industry. While our company is made up of an extremely diverse group of individuals, the essential common trait that we all share is passion. Passion for food, passion for growth, and passion for helping one another. We believe that skills can be acquired, developed, and sharpened over time, but passion is a part of your DNA. With your passion, Mitra will supply the tools and training you need to achieve incredible success in our organization.

Job Summary

As a Shift Supervisor your responsibilities include restaurant operations, product preparation, customer relations, team management, and ensuring that the highest quality of products and services are delivered to each customer every day.

Our Benefits

• 401k (company match)
• Great Culture and Fun
• Scholarship Program
• Leadership Development
• Great hours of operation
• Work-Life Balance
• Paid Training
• Flexible Schedule

Career Path

• Assistant Unit Manager – Continue to move up the ladder and become a manager with 6‑24 months of Shift Supervisor experience
• Restaurant General Manager – Reach the top with 2‑4 years of Assistant Unit Manager Experience
• Above Restaurant Leader – Continue to advance and build your career by moving into a regional position

Role Expectations

• Foster a positive, friendly, and collaborative work environment
• Lead restaurant team with high customer service standards to reach goals
• Drive achievement of restaurant success metrics in line with management objectives
• Oversee guest experiences with friendly interactions, cleanliness, and exceptional product quality

Skills and Qualifications

• Leads by example with high standards and a goal‑oriented mindset and takes pride in all tasks
• Demonstrates an ownership mindset toward business results
• Thrives in fast‑paced environments, and deeply values customer service, food quality and guest experience

Requirements

• Must be 18 years of age or older and have reliable transportation to and from work
• Dependable work record
• Must be able to pass a criminal background check and the ability to work alongside minors
• Minimum of 1‑year customer service and supervisor experience
• Authorized to work in the United States

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Restaurants