Shift Supervisor

Mongolian Concepts Restaurant Group; Fort Worth (TX); On-site; USD 75,000 - 85,000; Full time

Job summary

Join a dynamic and growing restaurant group as a Shift Supervisor in Fort Worth, TX. This role involves key responsibilities in managing day-to-day operations, mentoring staff, and ensuring high standards of customer service. Competitive wages, a supportive work environment, and benefits including health insurance and retirement plans are offered to help you succeed.

Benefits

Competitive wages

Tips paid daily

Flexible work schedules

401K plan

Free teammate meals & discounts

Opportunities for advancement

Health insurance for full-time

Qualifications

• 5+ years in high volume full-service restaurant.
• Strong leadership skills necessary for training and development.
• Ability to make critical decisions and manage team performance.

Responsibilities

• Oversee overall shift operations of the restaurant.
• Ensure customer satisfaction and lead team effectively.
• Conduct pre-shift meetings and enforce company policies.

Skills

Leadership

Communication

Organizational Skills

Interpersonal Skills

Financial Skills

Education

High school diploma

College degree (preferred)

Valid ServSafe certification

Job description

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At Genghis Grill, we want you to succeed! We offer expert training and Competitive Wages, Tips are Paid Dailey, Flexible work schedules, a Diverse Work Environment, 401K, and FREE Teammate meals & Discounts. Opportunities for advancement and career growth within!

Health insurance benefits are available for full-time teammates.

The Shift Supervisor is a critical member of the operations team at Genghis Grill. You would be responsible for the overall shift operation of the restaurant. Key responsibility areas include team performance, increased sales and profitability, effective cost controls, training and development, and retention of employees. The Shift Supervisor is responsible for working actively to ensure the restaurant meets financial and operating goals.

Duties And Responsibilities

• Promotes the company's mission, vision, and values.
• Runs and manages shifts effectively with a focus on his/her assigned area of responsibility.
• Ensures customer satisfaction and knowledge of customer recovery strategies
• Effectively leads, develops, and motivates the team
• Delivers a quality product and experience based on brand standards and operating procedures
• Conducts effective pre-shift meetings during every shift
• Enforces company human resources policies in all aspects of the manager and teammate experience
• Enforces all food safety policies and procedures to ensure compliance with the laws, codes, and guidelines set forth by the FDA and Health Department
  
  

Qualifications

• Strong leadership skills to train, coach, develop and motivate others.
• Able to make critical decisions
• Excellent communication skills including writing, speaking, and public speaking
• Exceptional organizational and operational skills.
• Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management.
• Financial skills, including calculating food and labor costs and knowledge of cost-controlling measures.
  
  

Physical Requirements

• Ability to speak clearly and listen attentively to employees and guests.
• Ability to read and write to facilitate communication
• Ability to stand and exert well-paced mobility for up to four hours in length
• Ability to lift and/or move up to 50 pounds in weight
• The workplace may frequently expose the team member to heat/cold and odors.
  
  

Education And Experience

• Must be at least 21 years of age.
• Extensive background, 5+ years, in high volume full-service restaurant food operations
• Valid ServSafe certification.
• Detailed knowledge of the county, state, and federal health codes.
• Knowledge of basic employment laws and regulations.
• Some knowledge of the Spanish language is a plus.
• Minimum high school education, a college degree are preferred.
  
  

Verbal And Reasoning Requirements

Must be able to speak clearly and listen attentively to co-workers and managers. Must be able to engage in a two-way conversation with the customer on the floor. Must have the ability to read and/or follow verbal instructions and implement the same. Must be capable of applying common sense and understanding to carry out oral and/or written instructions. Must understand and adhere to service standards.

I have reviewed this job description and am able to perform the essential functions of the job under the described conditions with or without reasonable accommodation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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