Shift Supervisor

BES-t Investments LLC; Des Moines (IA); On-site; Full time

Job summary

A leading company in the restaurant industry seeks a Shift Supervisor for Papa Murphy's Pizza in Des Moines, IA. This role focuses on leadership, training, and ensuring operational excellence. The ideal candidate will have prior experience in a quick-service restaurant and a passion for developing others. Join us to make a positive impact on our team and customers while enjoying a supportive work environment.

Qualifications

• At least six months experience in QSR environment.
• Food Handlers Card and/or Serve Safe Certified preferred.

Responsibilities

• Supervise and work with team members to ensure proper guest service.
• Train and develop team members on assigned shift.
• Accountable for all cash handling and ensure funds are secured.

Skills

Communication

Customer Service

Leadership

Math Skills

Education

High school diploma or equivalent

Tools

MS Word

Excel

Outlook

POS

Job description

Tired of working for Bosses?

We train our Leaders to influence people through Trust and Credibility. Not control them and boss them around.

Our Leaders are Grown-ups!

"If you want to do something you have never done, you have to BE someone you have never BEEN"

Come be a part of an uncommon experience. We flip the Triangle upside-down.

?Click here to learn about the Upside-down Triangle.

Shift Supervisor Papa Murphy's Pizza

Papa Murphy's is currently recruiting an Shift Manager to lead our people the way you would want to be led. We are a leadership focused company.

Our Shift Managers starting hourly wage is between $10 and $12 plus tips.We have been averaging just over $3.00 per hour in our company. The adjusted starting wage including tips would be around $13.00 to $17.00 per hour including tips.

Coaching and Training:

As the owner of Papa Murphy's I am dedicated to training up our management staff with the best service industry leadership training academy in Iowa.

We founded The Truth and Leadership Academy (www.truthandleadership.com) for the purpose of helping leaders get unstuck and over the hump to find their way in the service industry.

Also see: https://www.joelsmithcoach.com/papa

You will receive professional one on one and group leadership development training as part of your employment with our company from an accomplished John Maxwell Certified Coach and Trainer with over 30 years of experience in the restaurant industry.

Within our 7 stores we have over 75+ years of leadership (GM or higher) experience on our staff. Leadership doesn't happen by mistake! Leaders are not born, they are developed!

Our Purpose Statement:

We exist to impact our people by inspiring personal growth.

Empowered team members create great customer experiences.

Our Core Values:

• Trust is the foundation to leadership.
• Modeling the right things, shapes the right behavior.
• Equipping our people to achieve personal excellence.
• Putting our people first through encouragement and support.

If you are interested in applying for a management position with our company please reply with your resume for consideration.

Shift Supervisor:

“You are applying for work with BES-t Investments LLC, a franchisee of Papa Murphy’s, not Papa Murphy’s International, Inc., or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

Summary Description

The Shift Supervisor is responsible for all facets of the operation for the assigned shift of a Papa Murphy’s store while continually promoting a culture that embraces the company’s core values of Quality, Service, Integrity, and Team Work.

To successfully perform the Shift Supervisor role an individual must be proficient at all aspects of the Crew Member position, and able to accomplish the following, but not limited to, duties and responsibilities:

Duties and Responsibilities

• Exhibit readiness to take responsibility of a shift by wearing a clean and wrinkle-free, uniform and showing up at the assigned time.
• Ensure all team members are in uniform, clocked in, and at assigned work stations at assigned time.
• Perform a walk-through of the store to ensure that the store is clean, ready, stocked, etc. for business using the “Pre-Rush” Checklist.
• Supervise and work with team members to ensure that the store operates with proper guest service, product quality, food handling, sanitation, safety, and security guidelines.
• Accountable for all cash handling and ensure funds are properly secured.
• Ensure proper labor laws are adhered to including schedules and breaks.
• Complete all opening and closing duties and all appropriate checklists.
• Complete accurate shift and daily paperwork using the POS system.
• Maintain adequate prepped product for the shift and if product is not available, make sure product is available including but not limited to proofed crusts.
• Handle emergencies, guest complaints, equipment problems, product shortage, and team member problems as per the company standards and procedures.
• Communicate any shift problems to immediate supervisor.
• Train and develop team members on assigned shift as directed by immediate supervisor.
• Travel to the bank to make deposits, pick up change, and deposit slips.
• Supervise and operate the store independently if needed in the absence of the Store Manager for prolonged periods of time (e.g. vacations).

Required Qualifications

• Education:
• High school diploma or equivalent preferred but not required.
• Experience:
• At least six months experience in QSR environment. Previous experience at the crew member position.
• Degrees, Licensure, and/or Certification:
• Food Handlers Card and/or Serve Safe Certified preferred but not required.
• Knowledge, Skills, and Abilities:
• Ability to communicate effectively.
• Ability to read and apply fundamental math skills.
• Build and maintain positive relationships with supervisors, co-workers and guests.
• Demonstrate good written and oral communication skills.
• Demonstrate excellent customer service skills.
• Ability to manage various difficult or emotional customer situations.
• Basic computer skills, including MS Word, Excel, Outlook, and POS.
• Knowledge of store financials, P & L's, break-even analysis, food cost analysis, labor cost analysis and other financial information relative to store operations.

Other requirements:

• Regularly required to stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• Occasionally required to bend and stoop, kneel or crouch.
• Must be able to perform cleaning duties such as wiping tables and equipment, sweeping and mopping.
• Must be able to lift and/or move up to 30 pounds.
• Maintain punctual and regular attendance at work.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.