Shift Operations Leader – Casino & Hospitality

Landry's, Inc.; Colorado; On-site; USD 58,000 - 63,000; Full time

Job summary

Golden Nugget Cripple Creek is seeking a Manager on Duty to lead hotel, casino, and hospitality operations during assigned shifts. You will oversee guest service, safety, and regulatory compliance while coordinating with Surveillance and Security.

Qualified candidates will have 3–5 years of management experience in gaming or hospitality and hold a Colorado Key License. The role requires adaptability for a 24-hour operation and strong leadership abilities.

Qualifications

• Minimum 3–5 years of management or supervisory experience in gaming, hospitality, hotel, or related industry.
• Colorado Key License is required for this position.
• Prior casino operations experience preferred.

Responsibilities

• Serve as the highest-ranking operational leader on property during assigned shifts.
• Ensure guests receive exceptional service aligned with Golden Nugget standards.
• Respond promptly to guest concerns and service recovery situations.
• Conduct routine property inspections across casino, hotel, outlets, and back-of-house areas.
• Monitor property appearance, cleanliness, and operational readiness.
• Assist departments during peak periods to enhance guest experience.
• Support department managers in resolving operational issues and coach staff.
• Promote positive work environment and reinforce company policies and core values.
• Ensure compliance with Colorado gaming regs and internal controls.
• Coordinate with Security, Surveillance, and Facilities on incidents.
• Document and report gaming irregularities or compliance concerns.

Skills

Leadership

Decision-making

Interpersonal skills

Conflict resolution

Problem solving

Operational knowledge

Education

Colorado Key License

Tools

Microsoft Office

Job description

Golden Nugget Cripple Creek is seeking a Manager on Duty to lead hotel, casino, and hospitality operations during assigned shifts. You will oversee guest service, safety, and regulatory compliance while coordinating with Surveillance and Security.

Qualified candidates will have 3–5 years of management experience in gaming or hospitality and hold a Colorado Key License. The role requires adaptability for a 24-hour operation and strong leadership abilities.