Manager on Duty - Overnight

Landry's, Inc.; Colorado; On-site; USD 58,000 - 63,000; Full time

Job summary

Golden Nugget Cripple Creek is seeking a Manager on Duty to lead hotel, casino, and hospitality operations during assigned shifts. You will oversee guest service, safety, and regulatory compliance while coordinating with Surveillance and Security.

Qualified candidates will have 3–5 years of management experience in gaming or hospitality and hold a Colorado Key License. The role requires adaptability for a 24-hour operation and strong leadership abilities.

Qualifications

• Minimum 3–5 years of management or supervisory experience in gaming, hospitality, hotel, or related industry.
• Colorado Key License is required for this position.
• Prior casino operations experience preferred.

Responsibilities

• Serve as the highest-ranking operational leader on property during assigned shifts.
• Ensure guests receive exceptional service aligned with Golden Nugget standards.
• Respond promptly to guest concerns and service recovery situations.
• Conduct routine property inspections across casino, hotel, outlets, and back-of-house areas.
• Monitor property appearance, cleanliness, and operational readiness.
• Assist departments during peak periods to enhance guest experience.
• Support department managers in resolving operational issues and coach staff.
• Promote positive work environment and reinforce company policies and core values.
• Ensure compliance with Colorado gaming regs and internal controls.
• Coordinate with Security, Surveillance, and Facilities on incidents.
• Document and report gaming irregularities or compliance concerns.

Skills

Leadership

Decision-making

Interpersonal skills

Conflict resolution

Problem solving

Operational knowledge

Education

Colorado Key License

Tools

Microsoft Office

Job description

Overview

The Manager on Duty (MOD) serves as the acting operational leader of Golden Nugget Cripple Creek during assigned shifts. The MOD is responsible for ensuring exceptional guest service, maintaining regulatory compliance, supporting departmental operations, resolving guest and employee concerns, and safeguarding company assets. This role acts as the central point of contact for operational issues and emergencies while promoting Golden Nugget's Mission Statement and Core Values.

Responsibilities

Guest Service & Operations

• Serve as the highest-ranking operational leader on property during assigned shifts.
• Ensure all guests receive exceptional service consistent with Golden Nugget standards.
• Respond promptly and professionally to guest concerns, complaints, and service recovery situations.
• Conduct routine property inspections, including casino floor, hotel, restaurants, public areas, parking facilities, and back-of-house areas.
• Monitor overall property appearance, cleanliness, and operational readiness.
• Assist departments during peak business periods to enhance guest experience.

Leadership & Employee Relations

• Support department managers and supervisors in resolving operational issues.
• Coach and mentor team members to uphold guest service standards.
• Reinforce company policies, procedures, and behavioral expectations.
• Promote a positive and collaborative work environment.
• Recognize and reinforce employees who demonstrate Golden Nugget Core Values.
• Assist with conflict resolution involving employees and guests.

Casino & Regulatory Compliance

• Ensure compliance with Colorado Division of Gaming regulations and company policies.
• Monitor gaming operations to ensure integrity and adherence to internal controls.
• Partner with Surveillance and Security departments regarding unusual activities or incidents.
• Document and report any gaming irregularities or compliance concerns.
• Maintain awareness of responsible gaming practices and support guest assistance efforts when necessary.

Safety & Security

• Respond to emergencies, incidents, accidents, medical situations, and security matters.
• Coordinate with Security, Surveillance, Facilities, and local emergency services as needed.
• Ensure proper incident documentation is completed accurately and timely.
• Support workplace safety initiatives and assist in conducting investigations when appropriate.
• Evacuate and direct emergency response efforts in accordance with company emergency procedures.

Financial Stewardship

• Monitor operational efficiency and identify opportunities to improve guest satisfaction while controlling costs.
• Protect company assets through vigilance and adherence to established procedures.
• Assist with resolving cash handling discrepancies and operational concerns when necessary.
• Escalate significant financial issues to executive leadership.

Communication & Reporting

• Maintain clear communication with all departments throughout assigned shifts.
• Prepare detailed MOD shift reports documenting significant events, guest issues, operational concerns, and follow-up requirements.
• Conduct shift pass‑on communications to ensure continuity between management teams.
• Notify executive leadership of significant operational, guest, regulatory, or safety concerns.

Additional Responsibilities

• Participate in special events, promotions, and property‑wide initiatives.
• Attend leadership meetings and training programs as required.
• Perform other duties as assigned.

Qualifications

Experience

A Colorado Key License is Required for this position.

• Minimum 3-5 years of management or supervisory experience in gaming, hospitality, hotel, food and beverage, or related industry.
• Prior casino operations experience preferred.
• Experience handling guest service recovery and employee relations issues.

Knowledge, Skills & Abilities

• Strong leadership and decision‑making skills.
• Excellent interpersonal and communication abilities.
• Ability to remain calm and effective during high‑pressure situations.
• Strong conflict resolution and problem‑solving skills.
• Working knowledge of hotel, casino, food & beverage, and entertainment operations.
• Knowledge of Colorado gaming regulations preferred.
• Ability to maintain confidentiality and exercise professional judgment.
• Proficiency in Microsoft Office and operational management systems.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to work evenings, weekends, holidays, and varied shifts.
• Ability to respond quickly throughout the property during emergencies.
• Ability to lift up to 25 pounds occasionally.

Work Environment

• Fast‑paced gaming and hospitality environment.
• Exposure to varying noise levels, crowds, and frequent guest interaction.
• Requires flexibility to support a 24‑hour operation.

Pay Range

USD $58,000.00 - USD $63,000.00 /Yr.

Tipped Position

This position does not earn tips