Guest Experience & Operations Lead (MOD)

Landry's, Inc.; Cripple Creek (CO); On-site; USD 58,000 - 63,000; Full time

Benefits offered by this job

No tips

Job summary

Golden Nugget Cripple Creek seeks a Manager on Duty (MOD) to act as the on-site operational leader during assigned shifts. You will oversee guest service, compliance with Colorado gaming regulations, and department operations while safeguarding assets and promoting core values.

Responsibilities include supervising staff, resolving guest and employee concerns, and coordinating with Security, Surveillance, and Facilities.

Qualifications

• Colorado Key License required for this position.
• Minimum 3–5 years of management or supervisory experience in gaming, hospitality, hotel, food & beverage, or related industry.
• Prior casino operations experience preferred.

Responsibilities

• Serve as the highest-ranking operational leader on property during assigned shifts.
• Ensure guests receive exceptional service aligned with Golden Nugget standards.
• Respond promptly to guest concerns and service recovery situations.
• Conduct routine property inspections of casino floor, hotel, restaurants, and support areas.
• Monitor property appearance, cleanliness, and operational readiness.
• Assist departments during peak periods to enhance guest experience.

Skills

Leadership

Communication

Decision-making

Conflict resolution

Education

Colorado Key License

Tools

MS Office

Operations systems

Job description

Golden Nugget Cripple Creek seeks a Manager on Duty (MOD) to act as the on-site operational leader during assigned shifts. You will oversee guest service, compliance with Colorado gaming regulations, and department operations while safeguarding assets and promoting core values.

Responsibilities include supervising staff, resolving guest and employee concerns, and coordinating with Security, Surveillance, and Facilities.