Shift Operations Lead — Hands-on Team Leader

Saltbox; Atlanta (GA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical coverage - 100% for two Aetna

Dental and vision 100% covered

401K plan options

Disability and life insurance (company

Paid holidays, vacation, sick time, &

Paid parental leave

Learning and development budget

Job summary

Saltbox is seeking an Operations Lead to run a Saltbox location, guiding the team to uphold Saltbox standards every shift. You’ll stay close to members, coach staff, and balance hands-on work with leadership, ensuring daily execution aligns with company systems.

You will be on the floor, then shift to high-level oversight as needed to keep operations smooth. You will lead with judgment, maintain safety and cleanliness, and coach others to perform at a high level.

Qualifications

• 2+ years leading a team in an operations, retail, hospitality, warehouse, or similar environment - you’ve run a shift
• Leadership mindset - you get more satisfaction from a team that runs well
• Comfort with physical, hands-on work - you'll be on the floor every day and that's part of the deal
• Experience in warehousing, fulfillment, retail, or a similar environment - you know how these operations work
• Ability to lift up to 50 lbs with reasonable accommodation

Responsibilities

• Run the day - open and close the location, deploy the team, and keep the building moving to Saltbox standard
• Own the operational readiness of the building - cleanliness, safety, member-facing spaces, equipment checks, vendor coordination
• Gives real-time feedback - doesn't let gaps accumulate, addresses issues directly with individuals
• Own daily checklists and audits - don't wait for something to break; catch it early
• Keep your Location Manager in the loop - flag what's off early, bring solutions where you can, escalated where it needs authority
• Direct the team in real time - set expectations for the shift, assign tasks, and hold the standard
• Coach in the moment - catch issues before they become patterns, and give feedback that makes people better
• Train new team members and ensure they're hitting the expected level of capability
• Be the first point of support for the team - the person they go to for day-to-day questions, blockers, and judgment calls
• Engages with members on the floor every day - answers questions, solves problems, and escalates when it needs to go higher
• Conducts tours and supports new member onboarding - makes sure the first experience is a good one
• Owns service onboarding and ongoing support - ensures members are effectively set up, understand how to use services, and are actively supported through early adoption and account management
• Steps in for higher-level member conversations when the LM needs a trusted partner
• Use Pulse and reporting tools to audit team output, track service execution, and identify gaps in performance or consistency
• Monitor demand vs. capacity - understand service volume trends and flag when staffing or scheduling adjustments are needed
• Ensure systems are in place for service intake, execution, and completion - no work should live outside of a trackable workflow
• Identify inefficiencies and recurring issues - drive process improvements
• Support hiring, training, and staffing decisions based on operational needs and service demand
• Use Saltbox's operational tools every day - Pulse, scheduling systems, reporting platforms
• Submit daily reports accurately and on time
• Help your team adopt new tools as Saltbox rolls them out - model the behavior, set the expectation, and hold the bar

Skills

Team leadership

Operations mindset

Hands-on approach

Warehousing experience

Strong communication

Adaptability

Slack/Parsel/Shopify

Tools

Pulse (Saltbox)

Scheduling systems

Reporting platforms

Job description

Saltbox is seeking an Operations Lead to run a Saltbox location, guiding the team to uphold Saltbox standards every shift. You’ll stay close to members, coach staff, and balance hands-on work with leadership, ensuring daily execution aligns with company systems.

You will be on the floor, then shift to high-level oversight as needed to keep operations smooth. You will lead with judgment, maintain safety and cleanliness, and coach others to perform at a high level.