Warehouse Operations Lead (Shift Leader)

Saltbox; Atlanta, Northern (GA, KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical coverage—100% for two Aetna PL

Dental and vision coverage 100%

401K plan options

Life and disability insurance

Paid holidays and vacation

Parental leave

Professional development budget

Job summary

Saltbox is hiring a full-time Operations Lead in Atlanta to run the day-to-day shift, direct the team, and stay close to members. You’ll turn established standards into reality, owning execution while collaborating with the Location Manager.

You’ll lead on-floor work, coach staff, and ensure safety, cleanliness, and effective service delivery while building credibility and staying hands-on where needed.

Qualifications

• 2+ years leading a team in operations, retail, hospitality, warehouse, or similar environment.

Responsibilities

• Run the day — open and close the location, deploy the team, and keep the building moving to Saltbox standard.
• Own the operational readiness of the building — cleanliness, safety, member-facing spaces, equipment checks, vendor coordination.
• Gives real-time feedback — doesn't let gaps accumulate, addresses issues directly with individuals.
• Own daily checklists and audits — don’t wait for something to break; catch it early.
• Keep your Location Manager in the loop — flag what’s off early, bring solutions where you can, elevate where it needs authority.
• Direct the team in real time — set expectations for the shift, assign tasks, and hold the standard.
• Coach in the moment — catch issues before they become patterns, and give feedback that makes people better.
• Train new team members and ensure they’re hitting the expected level of capability before operating on their own.
• Be the first point of support for the team — the person they go to for day-to-day questions, blockers, and judgment calls.
• Engages with members on the floor every day — answers questions, solves problems, and escalates when it needs to go higher.
• Conducts tours and supports new member onboarding — makes sure the first experience is a good one.
• Owns service onboarding and ongoing support—ensures members are effectively set up, understand how to use services, and are actively supported through early adoption and account management
• Steps in for higher-level member conversations when the LM needs a trusted partner
• Use Pulse and reporting tools to audit team output, track service execution, and identify gaps in performance or consistency
• Monitor demand vs. capacity — understand service volume trends and flag when staffing or scheduling adjustments are needed
• Ensure systems are in place for service intake, execution, and completion — no work should live outside of a trackable workflow
• Identify inefficiencies and recurring issues — drive process improvements at the root, not just the symptom
• Support hiring, training, and staffing decisions based on operational needs and service demand
• Use Saltbox’s operational tools every day — Pulse, scheduling systems, reporting platforms — so the shift runs on information, not guesswork
• Submit daily reports accurately and on time — your Location Manager and market leadership rely on what you put in
• Help your team adopt new tools as Saltbox rolls them out — model the behavior, set the expectation, and hold the bar

Skills

Leadership

Operations management

Team coaching

Communication

Tools

Slack

Parsel

Shopify

Shipping platforms

Pulse

Job description

Saltbox is hiring a full-time Operations Lead in Atlanta to run the day-to-day shift, direct the team, and stay close to members. You’ll turn established standards into reality, owning execution while collaborating with the Location Manager.

You’ll lead on-floor work, coach staff, and ensure safety, cleanliness, and effective service delivery while building credibility and staying hands-on where needed.