Shift Manager - Slots FT

Bally's Corporation; Atlantic City (NJ); On-site; USD 54,000 - 66,000; Full time

Job summary

Bally's Corporation in Atlantic City, NJ is seeking a Supervisor for slot operations. This role requires 3-5 years of supervisory experience and involves training staff, ensuring compliance with regulations, and addressing customer concerns. The position emphasizes superior customer service skills and the ability to create a positive atmosphere for both employees and guests.

Ideal candidates will have experience with Microsoft Office and industry-related software, with a college degree preferred. The salary is targeted at $60,000 annually.

Qualifications

• 3-5 years of supervisory experience required.
• Experience managing large staff preferred.
• Previous cashiering experience is a plus.

Responsibilities

• Supervise slot operations and ensure compliance with regulations.
• Train and evaluate employees' performance.
• Address customer concerns and enhance service delivery.

Skills

Microsoft Office

Management of large staff

Cashiering experience

Supervisory experience

Education

College degree preferred

Tools

WRG software

Job description

Responsibilities

• When functioning as a supervisor, develops and maintains a rapport with slot players and handles escalated customer concerns.
• Observes, supervises, and countersigns hand‑paid jackpots when required.
• Access NJ Family Services Taxpayer database to scan for any delinquent JP winners.
• Coordinates with Security and other related departments to ensure appropriate guest service. Assists in the development of training programs.
• Trains all new employees, retrains existing employees, and evaluates training programs to determine competence levels of employees.
• Oversees compliance with all state regulations and accompanying internal controls as applied to the slot operations function including, but not limited to safeguarding funds, reviewing documents for completion and accuracy, and monitoring employees' activities.
• Assists in hiring, scheduling, performance evaluations and all other employee support/related functions. Must be able to lift and/or carry objects weighing up to 40 lbs.
• When not functioning as the Supervisor, assists the Manager with recommending proper staffing levels and approving scheduling.
• Monitors activities that could affect the efficiencies and effectiveness of the department, including the internal control environment.
• Ensures maximum productivity, and a smoothly run operation.
• Ensures facilities and equipment are available and functioning.
• Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction.
• Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
• Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity‑seeking meetings to consistently involve all team members in service improvements.
• Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
• Keeps team well informed of property promotions and events.
• Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
• Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
• Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
• Consistently follows company policies, procedures, and industry regulations, maintains accurate and up‑to‑date employee records, and completes performance reviews timely.
• Takes personal responsibility for creating an atmosphere of luck.
• Other duties as assigned.

Work Environment

• Diverse, fast‑paced, deadline driven, multi‑project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Target Salary Range

• $60,000 Annually

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE.

Qualifications

Experience

• Experience with Microsoft office, WRG and other industry related software. (preferred)
• Experience in the management of a large staff and exposure to senior management helpful. (preferred)
• Previous cashiering experience or related areas preferred. (preferred)
• Three to five years supervisory experience required (required)
• College preferred. (preferred)

Licenses & Certifications

• NJ Key License (preferred)

Equal Opportunity

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.