Security - Officer FT

Bally's Corporation; Atlantic City (NJ); On-site; USD 21,593 - 30,754; Full time

Job summary

Bally's Corporation located in Atlantic City, New Jersey, is seeking a dedicated customer service representative to join its team. The ideal candidate will foster a positive atmosphere, deliver exemplary service, and maintain strong relationships with guests.

Responsibilities include anticipating guest needs, ensuring satisfaction, and promoting company programs. Candidates should possess good communication skills and knowledge of casino regulations. Preference is given to those with relevant experience and a high school diploma.

Qualifications

• Good communication skills are essential.
• Knowledge of laws and regulations affecting the casino industry.
• Broad knowledge of games and casino rules.

Responsibilities

• Provide superior customer service and maintain a positive attitude.
• Check guest satisfaction and resolve issues efficiently.
• Ensure adherence to casino regulations.

Skills

Customer service skills

Organizational ability

Judgment

Education

High school degree or equivalent

Job description

Responsibilities

• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guests’ wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Promotes programs and card membership.
• Provides a warm farewell and thanks guests for visiting.
• Enforces company security/safety regulations.
• Guards transfer of money and chips.
• Performs all security/safety related duties for Casino/Hotel.
• Represents company and its property to ensure all Casino regulations are adhered to at all times.
• Operates motorized vehicle, i.e., company van.
• Participates in the supervision, operation and/or support the multi-casino Bad Beat system.
• Other duties as assigned.

Work Environment

• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Target Salary Range

• $19.00 Hourly

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE.

Qualifications

• Good communication skills, organizational ability, and judgment as well as the ability to direct and manage people. (preferred)
• Knowledge of the laws and regulations affecting the casino industry. (preferred)
• A broad knowledge of games and casino rules, procedures, and administration. (preferred)
• Public relations and casino security experience are desirable. (preferred)
• High school degree or equivalent. (preferred)

Licenses & Certifications

NJ Casino EE Registration (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.