Shift Manager - Slots

Bally's Corp; Evansville (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Bally's Corp is seeking a Shift Manager - Slots to oversee slot operations and staff management. The successful candidate will have experience in the gaming industry and will be responsible for scheduling, customer relations, and maintaining service standards in a fast-paced environment. This role provides the opportunity to work in a dynamic casino environment with a focus on team leadership and customer satisfaction.

Benefits

Competitive Salary with annual performance reviews

Comprehensive health coverage plan

401(K) with Company Match

Childcare discounts

Qualifications

• 3000 hours in a Slot Department or 24 months in the role.
• 1 year experience in a Slot Supervisory position.
• Knowledge of Indiana Gaming regulations.

Responsibilities

• Supervise the operation of slot machines and personnel.
• Manage training and equitable treatment of staff.
• Resolve guest complaints and ensure service standards.

Skills

Customer relations

Supervisory skills

Team management

Conflict resolution

Tools

Microsoft Word

Microsoft Excel

Job description

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Why Bally's?

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

Description

Why Bally's?

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

Responsibilities

• Implements approved company policy & supervises the operation of the slot machines and
  
  

performance of Slot personnel during assigned shift.

• Responsible for training, management, and equitable treatment of staff.
• Promotes positive customer relations.
• Responsible for scheduling of Slot Service Hosts.
• Assist in the performance of Slot Service Host duties when business demands.
• Resolves minor guest complaints through the use of our service recovery procedures with a sense of
  
  

urgency and empathy with approved levels of authority.

• Keeps slot areas clean, secure, and well maintained.
• Knowledgeable of the Indiana Gaming regulations as well as the company's
  
  

internal controls, policies, and procedures.

• Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
• Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and
  
  

weekends.

• Other duties may be assigned at any time.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed are representative of the knowledge, skill, and/or ability required. Employed at least 3000

hours or 24 months in a Slot Department, and 1 year in a Slot Supervisory position as well as a working

knowledge of slot machines. Regularly required to stand & walk. Frequently is required to climb or balance and

lift and/or move up to 25 pounds. Occasionally required to sit and stoop, kneel, crouch, or crawl. Vision abilities

required by this job include close & distance vision, color & peripheral vision, depth perception, and ability to

adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions. Must be able to work in a smoking environment. Must be proficient in Microsoft Word and

Excel.

What's In It For You

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally's Bet on You - We can't wait to meet you!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Gambling Facilities and Casinos

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