Shift Manager - Slots

Bally's; Dover (DE); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Free rides via DART

Delaware commute reimbursements

Job summary

Bally's in Dover, Delaware, is seeking a Slot Shift Manager to supervise gaming staff, ensure compliance with Video Lottery Regulations, and maintain safe, efficient shift operations.

You will open/close shifts, manage schedules, sign jackpots, and coach employees while delivering excellent customer service. Strong leadership and deep knowledge of gaming rules are essential for success.

Qualifications

• High school diploma or GED required; college preferred.
• Must be proficient with Microsoft Office software.
• Superior customer service and leadership skills required.
• Strong written and oral communication skills required.
• Ability to solve problems and handle variety of situations.
• Extensive knowledge of gaming rules required.
• Ability to direct a workforce, support staff, and delegate assignments.
• Weekend, holiday, and night shifts required.

Responsibilities

• Supervises overall staff performance on gaming procedures, game security and compliance.
• Oversees shift administration and daily operations to ensure efficiency.
• Manages schedules for Supervisors, Ambassadors and Technicians.
• Enforces standard operating procedures across the shift.
• Opens and closes shifts; issues keys and data system access.
• Maintains personnel records and daily logs.
• Investigates player complaints and handles grievances.
• Coordinates training and provides feedback to staff.

Skills

Leadership

Customer service

Communication

Problem solving

Scheduling

Training

Safety compliance

Delegation

Education

High school diploma or GED

College preferred

Tools

Microsoft Office

Job description

• Supervises overall staff performance as it pertains to gaming procedures, game security and compliance with Video Lottery Regulations on assigned shift.
• Performs all administrative duties necessary for the efficient operation of the shift.
• Oversee schedules for Supervisors, Lead Ambassadors, Ambassadors and the Gaming Technicians for assigned shift.
• Responsible for enforcing Operations operating procedures for Supervisors, Lead Ambassadors, Ambassadors, the Gaming Technicians and support staff.
• Must practice, observe and enforce safety rules and regulations while looking out for the welfare of the customer.
• Signs checks for hand paid jackpots.
• Responsible for opening/closing of each shift, including the issuance and accountability of all keys, data system cards, tools and radios.
• Maintains departmental personnel records and daily log.
• Investigates player complaints and determines basis of grievance.
• Reviews taxable jackpot transactions to ensure accurate information.
• Interacts with customers and employees during their assigned shift to ensure that the team is always pleasant while being efficient and effective.
• Responsible for the timely implementation of all procedural changes.
• Responsible for the supervision of department staff.
• Ensures that all equipment is in good working order.
• Implements and evaluates new programs designed to improve daily operations.
• In the absence of the VP/ General Manager, AVP, and Director-Slot Operations, the Slot Shift Manager is the final authority on assigned shift.
• Prepares statistical data as requested.
• Assists Surveillance and Security in keeping undesirables and juveniles out of the casino.
• Assists the Ambassadors in preparing W2-G forms for jackpot wins of $1,200 and above.
• Assists in accurately completing the meter reset slip on all progressive meter jackpots.
• Hires, coaches, and counsels subordinate employees
• Oversees and ensures the timely completion of employee evaluations
• Conducts training with subordinates, both formally and informally
• Issues discipline and terminates employees as appropriate
• Rewards and recognizes superior performers
• Oversees and ensures that employees work safely and follow all safety rules
• Performs other duties as assigned
• Must be available to work weekends, holidays, and nights as scheduled

Additional Benefits:

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation:

• $55,000.00/yearly

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

Required

3-5 years:

High school diploma, GED or equivalent experience required, college preferred

Must be proficient with Microsoft Office software.

Must possess superior customer service and leadership skills

Must possess superior written and oral communication skills

Must be able to solve problems and deal with a variety of situations

Must demonstrate extensive knowledge of gaming rules.

Must demonstrate the ability to direct a work force, to provide support to staff, and to delegate assignments.

Must be able to work weekends, holidays and nights as scheduled.

Must be able to successfully pass a background check and receive a key license from the DE Lottery

Licenses & Certifications

Preferred

DE Key License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.