Shift Manager: Restaurant Ops & Guest Experience

Myerscough Foods; Mattoon (IL); On-site; USD 38,000 - 46,000; Full time

Job summary

Myerscough Foods' Stadium Grill in Mattoon, IL is seeking a dedicated Shift Manager to oversee daily operations during your shift, ensuring smooth service and high standards.

You will supervise staff, handle opening/closing, address guest concerns, monitor inventory, and uphold food safety. Flexible shifts including evenings and weekends are required, in a fast-paced restaurant setting.

Qualifications

• Experience in a supervisory or management role in restaurant/hospitality.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Flexibility to work evenings, weekends and holidays.
• Knowledge of food safety and sanitation standards.
• Proficient in basic computer applications and POS systems.

Responsibilities

• Supervise and coordinate staff during assigned shifts.
• Ensure high standards of customer service and satisfaction.
• Manage opening and closing procedures.
• Handle customer inquiries, concerns, and complaints professionally and promptly.
• Monitor inventory levels and communicate supply needs to management.
• Maintain cleanliness and safety standards throughout the restaurant.
• Train, mentor, and motivate team members; assist in scheduling and shift planning.
• Ensure compliance with company policies, health and safety regulations.

Skills

Leadership

Communication

Problem solving

Multi-tasking

Flexibility

Food safety knowledge

Tools

POS systems

Computer literacy

Job description

Myerscough Foods' Stadium Grill in Mattoon, IL is seeking a dedicated Shift Manager to oversee daily operations during your shift, ensuring smooth service and high standards.

You will supervise staff, handle opening/closing, address guest concerns, monitor inventory, and uphold food safety. Flexible shifts including evenings and weekends are required, in a fast-paced restaurant setting.