Shift Manager: Monroe

NCG Movies; Indiana (PA); On-site; USD 35,000 - 50,000; Full time

Job summary

NCG Movies is looking for a Shift Manager to lead cinema operations and ensure exceptional guest experiences. This role involves managing daily operations, coaching team members, and maintaining high standards of cleanliness and service.

The ideal candidate will have a background in customer service or leadership, be able to multitask in a fast-paced environment, and demonstrate effective communication and coaching skills.

Qualifications

• Proven customer service and leadership experience in hospitality, retail, or cinema.
• Ability to multitask and lead in a fast-paced, guest-facing setting.
• Strong judgment, communication, and coaching skills.

Responsibilities

• Oversee all daily theater operations, including cash and inventory management.
• Maintain a welcoming environment for guests and staff.
• Coach and supervise Crew Members and Crew Leads.

Skills

Customer service experience

Leadership

Communication skills

Multitasking

Job description

Be part of a team that is dedicated to exceeding the expectations of the movie-going experience.

Position Summary

The Shift Manager is the visible, hands-on leader of the cinema during assigned shifts. Charged with bringing NCG’s purpose and mindsets to life, this role directs operations, cultivates team culture, and creates exceptional communal movie-going experiences for every guest. Excellence in presentation, cleanliness, and hospitality is achieved through authentic leadership, smart judgment, and a genuine spirit of generosity and joy.

Key Responsibilities

• Oversee all daily theater operations, including open/close routines, cash, inventory, technical setup, and PCH (presentation, cleanliness, hospitality) standards.
• Lead by example: maintain a welcoming, positive environment for guests and staff; resolve challenges calmly and empathetically.
• Coach and supervise Crew Members and Crew Leads, providing real-time feedback, recognition, and hands-on training.
• Monitor and maintain all guest-facing areas—auditorium, lobby, restrooms, and exterior—ensuring exceptional cleanliness and safety.
• Execute accurate shift documentation, cash handling, and inventory management; communicate results and issues with clarity.
• Address guest concerns personally, using the L.E.A.D. protocol; drive service recovery and ensure loyalty.
• Motivate and energize the team to reach service, sales, and performance goals, celebrating wins and sharing feedback.
• Uphold NCG’s standards for appearance, conduct, teamwork, integrity, and continuous improvement.

Qualifications

• Proven customer service and leadership experience in hospitality, retail, or cinema required.
• Ability to multitask and lead in a fast-paced, guest-facing setting.
• Strong judgment, communication, and coaching skills; commitment to NCG’s mission and mindsets.
• Flexible schedule (evenings, weekends, and holidays); must be able to stand, walk, and lift up to 25 lbs.

Why This Role Matters

The Shift Manager ensures every shift is a community-building opportunity, creates lasting memories, and inspires team and guest loyalty—advancing NCG’s standard of excellence in hospitality and movie-going.