Assistant Manager

NCG Movies; Indiana (PA); On-site; USD 30,000 - 45,000; Full time

Job summary

NCG Movies in Indiana, Pennsylvania is seeking an enthusiastic Assistant Manager to join their dynamic team. The ideal candidate is guest-centered, has strong leadership skills, and manages employees effectively by example. You'll help maintain a high standard of cleanliness and service, ensuring every guest enjoys their movie-going experience.

The role includes training new staff, resolving guest concerns, and supporting cinema operations during various shifts, including evenings and weekends. If you thrive in a fast-paced environment and want to be part of a dedicated team, apply today!

Qualifications

• Must be 18 years of age or older.
• Knowledge of Usher, Dual, and Team Lead responsibilities.
• Ability to lead and prioritize tasks effectively.

Responsibilities

• Manage employees by example and ensure guest satisfaction.
• Resolve guest concerns calmly and effectively.
• Train new staff and hold them accountable to standards.

Skills

Team management

Guest service

Cleaning and sanitation

Flexibility

Job description

Be part of a team that is dedicated to exceeding the expectations of the movie‑going experience.

At NCG Cinema, we are dedicated to exceeding the expectations of the movie‑going experience. We provide guests with a safe, clean, and smooth outing. The culture at NCG is fast‑paced, exciting, and guest‑centered.

Who we want:

• Workstyle: high energy and takes initiative, performs tasks with team that requires cleaning, sanitizing, counting, scanning, and selling; an ability to thrive within many moving parts.
• Performance: pride and ownership in their team and workplace that results in taking decisive and self‑directing action to maintain NCG culture and standards.
• Customer‑Centered: An outgoing, engaging, and friendly disposition with a desire for guests to have a great experience at NCG and calmly resolve guest concerns.
• Reliable: on‑time for shifts, picks up additional shifts as needed, and dressed professionally.

What you’ll do:

The role of Assistant Manager at NCG Cinema is team and guest‑centered and manages employees by example. This includes an ability to autonomously operate the building, know and perform each floor role, assist in office work, resolve guest concerns, train new staff, and hold staff accountable through teaching and if necessary, discipline, to NCG Standards.

Position requirements:

• Must be 18 years of age or older with thorough knowledge and ability to complete job responsibilities of Usher, Dual, and Team Lead.
• Ability to self‑lead and prioritize building tasks that need completed from cleaning and sanitation to movie presentation, concessions and concession inventory.
• Responsible and approachable manager whom employees can trust and go to in the absence of the General Manager being available.
• Managing employees by supporting hiring, leading training, 1‑1 engagement meetings, and supporting discipline.
• Supporting smooth business operations including all related duties for opening and closing the cinema.
• Flexibility to take on additional delegated responsibilities by the GM.
• Willingness and ability to work evenings, weekends, and holidays.
• Lift up to 40 pounds and maintain balance while carrying heavy and odd‑shaped objects.