Shift Manager: Alton

NCG Movies; Indiana (PA); On-site; USD 35,000 - 50,000; Full time

Job summary

NCG Movies is seeking a Shift Manager in Indiana, PA to lead cinema operations and cultivate a positive guest experience. This role involves overseeing daily operations, coaching staff, and ensuring a clean and welcoming environment for guests.

The ideal candidate will have strong customer service skills, the ability to multitask in a fast-paced setting, and a commitment to NCG’s mission of excellence in hospitality.

Qualifications

• Proven customer service and leadership experience in hospitality, retail, or cinema required.
• Ability to multitask and lead in a fast-paced, guest-facing setting.
• Flexible schedule (evenings, weekends, and holidays); must be able to stand, walk, and lift up to 25 lbs.

Responsibilities

• Oversee daily theater operations, ensuring presentation and cleanliness standards.
• Lead by example, maintaining a positive environment for guests and staff.
• Coach Crew Members, providing feedback and training.
• Ensure cleanliness and safety in all guest-facing areas.
• Manage shift documentation, cash handling, and inventory management.

Skills

Customer service experience

Leadership experience

Strong judgment

Communication skills

Coaching skills

Job description

Be part of a team that is dedicated to exceeding the expectations of the movie-going experience.

Position Summary

The Shift Manager is the visible, hands-on leader of the cinema during assigned shifts. Charged with bringing NCG’s purpose and mindsets to life, this role directs operations, cultivates team culture, and creates exceptional communal movie-going experiences for every guest. Excellence in presentation, cleanliness, and hospitality is achieved through authentic leadership, smart judgment, and a genuine spirit of generosity and joy.

Key Responsibilities

• Oversee all daily theater operations, including open/close routines, cash, inventory, technical setup, and PCH (presentation, cleanliness, hospitality) standards.
• Lead by example: maintain a welcoming, positive environment for guests and staff; resolve challenges calmly and empathetically.
• Coach and supervise Crew Members and Crew Leads, providing real-time feedback, recognition, and hands-on training.
• Monitor and maintain all guest-facing areas—auditorium, lobby, restrooms, and exterior—ensuring exceptional cleanliness and safety.
• Execute accurate shift documentation, cash handling, and inventory management; communicate results and issues with clarity.
• Address guest concerns personally, using the L.E.A.D. protocol; drive service recovery and ensure loyalty.
• Motivate and energize the team to reach service, sales, and performance goals, celebrating wins and sharing feedback.
• Uphold NCG’s standards for appearance, conduct, teamwork, integrity, and continuous improvement.

Qualifications

• Proven customer service and leadership experience in hospitality, retail, or cinema required.
• Ability to multitask and lead in a fast-paced, guest-facing setting.
• Strong judgment, communication, and coaching skills; commitment to NCG’s mission and mindsets.
• Flexible schedule (evenings, weekends, and holidays); must be able to stand, walk, and lift up to 25 lbs.

Why This Role Matters

The Shift Manager ensures every shift is a community-building opportunity, creates lasting memories, and inspires team and guest loyalty—advancing NCG’s standard of excellence in hospitality and movie-going.