Shift Manager — Lead Team & Guest Experience

McDonald's; Town of Webster (NY); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Employee discounts and free meals

Paid sick leave and/or paid time off

Training and advancement opportunities

401k

Medical, dental and vision coverage

And much, much more!

Job summary

McDonald’s is hiring a Shift Manager to lead daily operations in a fast-paced restaurant. The role focuses on crew scheduling, guest experience, and maintaining McDonald’s standards for cleanliness and food safety.

You will drive performance, coach staff, and ensure safety and profitability are prioritized. The position emphasizes customer service excellence, teamwork, and continuous learning, with opportunities for advancement in a franchise setting.

Qualifications

• Passion for helping and serving others.
• Strong customer service and support focus.
• Ability to communicate effectively and anticipate customer needs; make decisions in a fast-paced environment.

Responsibilities

• Lead the experience: Handle and oversee crew schedules.
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience.
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards.
• Take action first: Take measures around safety, security, inventory, and profitability.
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant.
• Be results-oriented: Drive and expect a high level of performance from the team.

Skills

Leadership

Customer service

Communication

Decision making

Team supervision

Job description

McDonald’s is hiring a Shift Manager to lead daily operations in a fast-paced restaurant. The role focuses on crew scheduling, guest experience, and maintaining McDonald’s standards for cleanliness and food safety.

You will drive performance, coach staff, and ensure safety and profitability are prioritized. The position emphasizes customer service excellence, teamwork, and continuous learning, with opportunities for advancement in a franchise setting.