Shift Manager: Lead Service, Ops & Crew Training

Taco Bell; Reston (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Taco Bell in Reston, VA is seeking a Shift Manager. This hourly role supports management by handling routine administrative and operational tasks, focusing on customer service, product quality, and safe food handling.

You will coach crew, assist opening and closing, and ensure adherence to company standards while maintaining efficient guest service and inventory control. The position emphasizes hands-on leadership, on-the-job training in Learning Zone, and daily collaboration with the management

Responsibilities

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.
• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.
• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
• Provides ongoing coaching and feedback for crew employees.
• Provides "hands-on" training for crew in Learning Zone.

Job description

Taco Bell in Reston, VA is seeking a Shift Manager. This hourly role supports management by handling routine administrative and operational tasks, focusing on customer service, product quality, and safe food handling.

You will coach crew, assist opening and closing, and ensure adherence to company standards while maintaining efficient guest service and inventory control. The position emphasizes hands-on leadership, on-the-job training in Learning Zone, and daily collaboration with the management