Shift Manager — Lead Fast-Paced Service, Plus Tip Share

Ontario Trillium Foundation; Gallatin (TN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

PLUS TIP SHARE

Tremendous opportunity for career grow

Great team-oriented work atmosphere

Flexible scheduling

Job summary

McAlister’s Deli in Tennessee is seeking an Hourly Shift Manager to lead the team during busy periods, delegate tasks, coach performance, and maintain a smooth flow from opening to closing. You’ll bring positivity, clear communication, and a commitment to great service.

As part of a fast-paced, team‑oriented environment, you’ll ensure the restaurant stays stocked, coordinate shift coverage, balance cash at the end of each shift, monitor labor and food costs, and uphold sanitation and safety

Qualifications

• Experience leading a restaurant shift and guiding a team.
• Strong communication and teamwork to keep service smooth.
• Ability to manage inventory, station cleanliness, and prep.
• Flexible scheduling, including some weekends and holidays.

Responsibilities

• Lead the shift by delegating tasks, coaching team performance, and keeping the flow smooth from start to finish
• Help maintain quality and readiness by ensuring the restaurant is fully stocked with inventory and food supplies as needed
• Keep things covered by arranging shift coverage when team members take time off
• Support team members by resolving on-the-job challenges quickly and effectively
• Monitor and improve daily performance by tracking labor, food costs, sales, and guest satisfaction
• Ensure accuracy by balancing the cash drawer at the end of each shift
• Coordinate with suppliers during deliveries to confirm product arrives correctly and on time
• Deliver a great guest experience by ensuring client satisfaction and handling complaints with care and professionalism
• Open or close the restaurant when responsible for the first or last shift
• Maintain continuity by communicating key updates and pending tasks to the next Shift Manager
• Help the restaurant improve by reporting maintenance and training needs
• Protect guests and team members by following sanitation and safety policies

Skills

Leadership

Team communication

Inventory management

Cash handling

Customer service

Job description

McAlister’s Deli in Tennessee is seeking an Hourly Shift Manager to lead the team during busy periods, delegate tasks, coach performance, and maintain a smooth flow from opening to closing. You’ll bring positivity, clear communication, and a commitment to great service.

As part of a fast-paced, team‑oriented environment, you’ll ensure the restaurant stays stocked, coordinate shift coverage, balance cash at the end of each shift, monitor labor and food costs, and uphold sanitation and safety