Assistant Manager

Ontario Trillium Foundation; Hendersonville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

McAlister's Deli in Tennessee is seeking an Assistant Manager to help lead shifts with energy and pride, supporting great service and strong operations from the first hello to the final thank-you.

You’ll work with guest-focused, experienced leaders who want to coach others and help the restaurant succeed in a fast-paced environment. An ownership mentality and commitment to improvement are valued traits.

Qualifications

• Ownership mentality: take initiative, set the tone for the team.
• Provide outstanding customer service.
• Lead and direct staff in a professional manner.
• Meet company performance standards and expectations.
• Participate in all company trainings; some may require overnight travel.
• Work the assigned schedule and hours.
• Lift at least 40 pounds and perform management duties.
• Apply rational problem-solving to practical situations with multiple variables.
• Understand financial goals and work to achieve them while maintaining guest service.
• Maintain restaurant cleanliness per health standards.
• Communicate goals to employees and coach them to achieve results.

Responsibilities

• Support the Restaurant Manager in running day-to-day operations and leading the shift.
• Coach team members on service, speed, accuracy, and cleanliness.
• Monitor performance, solve issues quickly, keep the restaurant running smoothly.
• Champion a positive, guest-first culture—ensuring every customer feels welcome.
• Help maintain accountability for standards, execution, and continuous improvement.

Skills

Ownership mentality

Leadership

Guest-focused service

Customer service

Problem solving

Communication

Staff coaching

Team management

Job description

At McAlister's Deli, people come for fresh tastes, fast service, and a friendly place to settle in. We’re building teams that keep that promise every day. As an Assistant Manager, you’ll help lead the shift with energy and pride—supporting great service, strong operations, and a welcoming guest experience from the first hello to the final thank-you.

We’re looking for guest-focused, experienced leaders who want to grow, coach others, and help the restaurant succeed. If you thrive in a fast-paced environment and bring an ownership mentality, we’d love to meet you.

General Job Requirements

• Must be able to perform all job functions safely.

• Ability to provide outstanding customer service.

• Ability to lead and direct staff in an effective, professional manner.

• Must meet company performance standards and expectations for the role.

• Must participate in all company training and orientations, and some training may require overnight travel.

• Must be able to work the assigned schedule and required hours.

• Must be able to lift at least 40 pounds and have the physical ability and stamina to perform management job functions.

Specific Job Requirements

• Ownership mentality: take initiative, follow through, and set the tone for the team.

• Ability to apply rational problem-solving to practical situations involving multiple variables.

• Understand financial goals and work to achieve them while maintaining exceptional guest service.

• Maintain restaurant cleanliness standards in line with The Department of Health and MidSouth Hospitality.

• Effectively communicate goals to employees and coach them to find the best ways to achieve results.

What You’ll Be Doing

• Support the Restaurant Manager in running day-to-day operations and leading the shift.

• Coach team members on service, speed, accuracy, and cleanliness.

• Monitor performance, help solve issues quickly, and keep the restaurant running smoothly.

• Champion a positive, guest-first culture—ensuring every customer feels welcome.

• Help maintain accountability for standards, execution, and continuous improvement.

Why MidSouth Hospitality

MidSouth Hospitality, Inc. is the newest McAlister’s Deli franchisee in Tennessee. While our company is young, our leadership team brings over 30 years of combined McAlister’s experience and bold development plans for the Middle Tennessee market. We’re building a strong culture that recognizes great effort, rewards outstanding leadership, and supports a healthy work/life balance.

If you’re a smart, goal-oriented leader with high integrity, high energy, and an ownership mentality, you’ll fit right in. Join us and help create the kind of guest experience McAlister’s is known for.