Shift Manager: Guest Service & Operations Leader

aes-restaurants; Westfield (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus Program

Health Insurance

Health Savings Account

PTO

Employee Rewards & Recognition Program

Job summary

AES Restaurants, based in Northern Indiana, is seeking a Shift Manager to oversee restaurant operations and guide team members during shifts. You will be accountable for operations in the absence of management and drive guest satisfaction while maintaining standards.

Ideal candidates will demonstrate leadership, coaching ability, and strong communication skills, with a focus on service quality, cost control, and safety. This is a full-time role at AES locations across Indiana.

Qualifications

• Must have reliable vehicle and valid driver’s license.
• ServSafe certified or capable of obtaining certification.
• Ability to work in warm and cold temperatures; stand for 8–10 hours.

Responsibilities

• Ensure team members provide outstanding service to satisfy guests.
• Assist management with training and coaching team members.
• Utilizes AES systems to run a great restaurant on all shifts.
• Implements restaurant controls, especially cash and inventory.
• Sets and meets restaurant goals for service, operations and financial results.

Skills

Leadership

Coaching

Communication

Patience

Integrity

Operations Management

P&L Management

Guest Satisfaction

Job description

AES Restaurants, based in Northern Indiana, is seeking a Shift Manager to oversee restaurant operations and guide team members during shifts. You will be accountable for operations in the absence of management and drive guest satisfaction while maintaining standards.

Ideal candidates will demonstrate leadership, coaching ability, and strong communication skills, with a focus on service quality, cost control, and safety. This is a full-time role at AES locations across Indiana.