Shift Manager — Guest Experience Leader

Ultipro; Milwaukee (WI); On-site; USD 45,000 - 52,000; Full time

Job summary

Ru Yi in Milwaukee is seeking a Shift Manager who has a passion for guest service, strong organization, and teamwork to lead daily operations on a busy shift.

You will interview, hire, train team members, schedule, conduct meetings, and ensure compliance with policies while maintaining safety and quality standards in a fast-paced venue. The role requires flexible hours, including late nights, weekends, and holidays, with ServSafe/Alcohol certifications within 90 days.

Qualifications

• A high school diploma or equivalent and 3 years of progressively responsible, related experience in a venue of a similar size are required.
• One year of supervisory experience is required.
• Ability to obtain Responsible Alcohol and ServSafe certifications within 90 days.
• Office skills include standard equipment use; experience with POS systems preferred.

Responsibilities

• Carry out managerial responsibilities per policies and laws, including interviewing, hiring, training, scheduling, directing work, and performance reviews.
• Oversee daily operations of assigned shift, lead shift meetings, conduct training, and perform opening/closing duties.
• Ensure timely, positive resolution of guest inquiries and concerns, reporting complex issues to management.
• Manage team scheduling and venue inventory to meet business demands and budget goals.
• Maintain a safe, sanitary, and organized work environment.
• Be knowledgeable about venue, service standards, menu items, beverages, promotions, events, and policies.
• Work at other venues as assigned to meet business needs.
• Ensure full compliance with internal controls, policies, procedures, and regulations.

Skills

Supervisor experience

Guest service

Organizational skills

Team leadership

Communication

Flexibility

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Microsoft Office

Job description

Ru Yi in Milwaukee is seeking a Shift Manager who has a passion for guest service, strong organization, and teamwork to lead daily operations on a busy shift.

You will interview, hire, train team members, schedule, conduct meetings, and ensure compliance with policies while maintaining safety and quality standards in a fast-paced venue. The role requires flexible hours, including late nights, weekends, and holidays, with ServSafe/Alcohol certifications within 90 days.