Ru Yi Shift Manager

Potawatomi Casino Hotel; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Potawatomi Casino Hotel is seeking a Ru Yi Shift Manager with a passion for guest service and strong organizational skills. The role requires supervising and coordinating staff, managing shift operations, and ensuring service standards and policies are followed.

Pay is based on experience; candidates should be flexible to work various shifts, including nights, weekends, and holidays. The position emphasizes integrity, teamwork, and a commitment to casino guest satisfaction.

Qualifications

• High school diploma or equivalent with 3 years of related venue experience.
• 1 year of supervisory experience is required.
• Must obtain Responsible Alcohol and ServSafe certifications within 90 days.

Responsibilities

• Carry out managerial responsibilities including interviewing, hiring, training, scheduling, and performance appraisal.
• Oversee daily shift operations, lead meetings, train staff, and handle opening/closing duties.
• Resolve guest inquiries and issues, report serious problems to management.
• Manage staff scheduling and venue inventory to meet budgeted goals and reduce costs.
• Maintain a safe, sanitary, and organized work environment.
• Maintain knowledge of service standards, menu items, beverages, and policies.
• Work at other venues as needed and ensure compliance with internal controls.
• Perform other duties as assigned.

Skills

Guest service

Leadership

Communication

Scheduling

Education

High School Diploma or equivalent

Associate's degree may substitute 1 year of experience

Tools

Microsoft Office

POS systems

Job description

Pay based on experience | Requires flexibility to work various shifts

In this fast-paced, high-energy environment where great guest service and attention to detail is essential, how do we ensure all of the Ru Yi guests are happy with our service? As a Ru Yi Shift Manager, you will have a genuine passion for guest service, top notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Function)

• *Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.


• *Oversee daily operations of assigned shift, including but not limited to leading shift meetings, conducting training, and performing opening/closing duties.


• *Ensure timely, positive resolution of guest inquiries, issues, and concerns, taking proper corrective action as necessary. Refer or report serious or complex issues to management.


• *Manage team member scheduling and venue inventory to meet business demands and attain budgeted goals through effective cost controls.


• *Maintain a safe, sanitary, and organized work environment.


• Maintain complete knowledge of venue to include service standards, menu items, beverage selections, specials, promotions, events, and policies.


• Work at other venues as assigned, based on business needs.


• Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.


• Perform other duties as assigned.

Job Qualifications

• A high school diploma or equivalent and 3 years of progressively responsible, related experience in a venue of a similar size are required. An Associate’s degree can take place of 1 year of experience.


• One year of supervisory experience is required.


• The ability to successfully achieve and maintain Responsible Alcohol and ServSafe certifications within 90 days.


• Office skills must include the ability to use standard office equipment and knowledge of Microsoft Office. Experience with point-of-sale (POS) systems preferred.


• The ability to maintain discretion in handling confidential information.


• The ability to interact with guests and team members at all levels of the organization professionally, including the ability to speak in front of small groups.


• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.


• While performing the duties of this job, the team member is required to talk, hear, stand, walk, climb, balance, stoop, kneel, crouch, and move for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer/point-of-sale (POS) system. The team member will be required to lift or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally with assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free. While performing the duties of this job, the team member will be exposed to and handle foods that are commonly classified as allergens, including but not limited to peanuts, tree nuts, eggs, soy, dairy products, seafood, shellfish, and gluten.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.