Shift Supervisor - Guest Experience & Operations Leader

Potawatomi Casino Hotel; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Potawatomi Casino Hotel is seeking a Ru Yi Shift Manager with a passion for guest service and strong organizational skills. The role requires supervising and coordinating staff, managing shift operations, and ensuring service standards and policies are followed.

Pay is based on experience; candidates should be flexible to work various shifts, including nights, weekends, and holidays. The position emphasizes integrity, teamwork, and a commitment to casino guest satisfaction.

Qualifications

• High school diploma or equivalent with 3 years of related venue experience.
• 1 year of supervisory experience is required.
• Must obtain Responsible Alcohol and ServSafe certifications within 90 days.

Responsibilities

• Carry out managerial responsibilities including interviewing, hiring, training, scheduling, and performance appraisal.
• Oversee daily shift operations, lead meetings, train staff, and handle opening/closing duties.
• Resolve guest inquiries and issues, report serious problems to management.
• Manage staff scheduling and venue inventory to meet budgeted goals and reduce costs.
• Maintain a safe, sanitary, and organized work environment.
• Maintain knowledge of service standards, menu items, beverages, and policies.
• Work at other venues as needed and ensure compliance with internal controls.
• Perform other duties as assigned.

Skills

Guest service

Leadership

Communication

Scheduling

Education

High School Diploma or equivalent

Associate's degree may substitute 1 year of experience

Tools

Microsoft Office

POS systems

Job description

Potawatomi Casino Hotel is seeking a Ru Yi Shift Manager with a passion for guest service and strong organizational skills. The role requires supervising and coordinating staff, managing shift operations, and ensuring service standards and policies are followed.

Pay is based on experience; candidates should be flexible to work various shifts, including nights, weekends, and holidays. The position emphasizes integrity, teamwork, and a commitment to casino guest satisfaction.