Shift Manager, Gaming Floor Operations

Roseshire Gaming Parlor; Virginia; On-site; USD 45,000 - 55,000; Full time

Job summary

Roseshire Gaming Parlor in Henrico, VA is seeking a Shift Manager, Games-Ex to assist with the daily operation of the gaming department, ensuring compliance and profitability.

You will hire, train, schedule and supervise staff; monitor payouts on HHR machines; maintain payroll records; and ensure all forms and jackpot procedures meet Virginia Racing Commission rules. A valid racing license is required.

Qualifications

• Excellent verbal and written communication skills.
• Excellent guest service and interpersonal skills.
• Conflict resolution and mediation skills.
• Strong and accurate money handling skills.
• Ability to work under stress in a fast-paced environment.
• Knowledge of gaming regulations, compliance requirements, and best practices.

Responsibilities

• Assist in hiring, training, development and management of gaming staff.
• Plan workloads, assign staff, and evaluate performance.
• Maintain department standards and payroll processes.
• Ensure accurate jackpot transactions and compliant payout procedures.
• Ensure machines are functioning and compliant with Virginia Racing Commission rules.

Skills

Verbal & written communication

Guest service

Conflict resolution

Money handling

Stress management

Regulatory knowledge

Education

High school diploma or equivalent

2+ years supervisory experience

Valid racing license required

Job description

Roseshire Gaming Parlor in Henrico, VA is seeking a Shift Manager, Games-Ex to assist with the daily operation of the gaming department, ensuring compliance and profitability.

You will hire, train, schedule and supervise staff; monitor payouts on HHR machines; maintain payroll records; and ensure all forms and jackpot procedures meet Virginia Racing Commission rules. A valid racing license is required.