HHR Technician Lead — Gaming Floor Ops

The Rose Gaming Resort; Dumfries (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

The Rose Gaming Resort in Dumfries, VA seeks a Gaming Technician Lead to supervise and optimize gaming operations, ensuring compliance with company policies and regulatory requirements. The role emphasizes leadership, staff development, and maintaining HHR machines on the gaming floor.

Responsibilities include directing shifts, coordinating maintenance, and ensuring guest satisfaction while upholding security and asset protection standards in a dynamic entertainment environment.

Qualifications

• Associate degree in electronics or related field strongly preferred.
• Two years or more in an HHR Technician/Bench Technician with A+ Certification preferred. Supervisory position required in a high-volume, complex environment.
• Must obtain and maintain a valid racing license.

Responsibilities

• Assists with hiring, motivation, training, coaching, mentoring, and directing staff to ensure that Team Members receive leadership, guidance and resources to accomplish established objectives.
• Positively affects interactions with guests and co-workers and has the resiliency to deal with difficult guests in all types of business conditions.
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Has knowledge of all HHR machines on the gaming floor and can determine proper payouts.
• Protects company assets by adhering to company policies and all state and regulatory compliance including Internal Controls Policies and Procedures, The Responsible Gaming Plan and Title 31.
• Assists with establishing department standards, guidelines, and objectives, and maintaining other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.
• Responsible for ensuring that all department paperwork is completed correctly.
• Reports activity daily and coordinates with HHR operations on location; including customer activity and proactive repairs and maintenance, HHR moves, diagnostics and any unusual activity.
• Inspects, maintains, and repairs HHR machines as well as bill exchangers.
• Responsible for periodic maintenance, equipment testing, and service calls for HHR machines.
• Assists in monitoring the HHR system.
• Perform or assists subordinates in performing duties; adjusts errors and complaints.
• Assists in training of HHR technicians and HHR attendants at all locations and assists in troubleshooting various HHR machine malfunctions.
• Maintains security and always protects company assets.
• Communicates effectively to ensure that consistent, accurate and timely information is provided to all HHR operations on location and to the HHR Technical Manager.
• Effectively handles customer concerns and requests, ensure that all HHR machines are functioning properly and are available for play of guests.
• Addresses and manages complaints or concerns from Team Members.
• Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts.
• Ensures that staff behavior and appearance follow established standards.
• Issues written and oral instructions; assigns duties and examines work for exactness, neatness, and conformance to HHR operation policies and procedures.
• Monitor HHR Technician and HHR Operation reports from all locations to provide support, On-call support when needed.
• Daily and overnight travel required between locations, using a company vehicle, to provide support, perform projects and to provide training to the HHR Technicians and HHR Operations Team.
• Knowledgeable of all Virginia Racing Commission rules and regulations.
• Takes appropriate action based on observations, as directed, or established by the company policy, procedures, or Virginia Racing Commission regulations.
• Ensures that all HHR machines are functioning properly and are available for play of guests.
• Maintains knowledge of gaming laws/racing regulations, and company policies to ensure adherence to all safety protocols and procedures.
• Performs other related duties as assigned

Skills

Leadership

Guest relations

Communication

Gaming operations

Regulatory compliance

Problem solving

Education

Associate degree in electronics or related field

A+ Certification

Valid racing license

Job description

The Rose Gaming Resort in Dumfries, VA seeks a Gaming Technician Lead to supervise and optimize gaming operations, ensuring compliance with company policies and regulatory requirements. The role emphasizes leadership, staff development, and maintaining HHR machines on the gaming floor.

Responsibilities include directing shifts, coordinating maintenance, and ensuring guest satisfaction while upholding security and asset protection standards in a dynamic entertainment environment.