Night Gaming Attendant: Jackpot Payout & Guest Care

Rosie’s Gaming and Colonial Downs; Hampton (VA); On-site; USD 12,000 - 18,000; Full time

Job summary

Rosie’s Gaming Emporium – Hampton is seeking a Gaming Attendant for the overnight shift (11pm–8am) in Hampton, Virginia. You will service guests, build relationships, process hand-pay jackpots, and perform minor repairs on HHR machines.

Ideal candidates have a High School Diploma or equivalent, at least six months in a related field, and must obtain a Virginia racing license. Strong communication and guest service skills are essential, with familiarity of gaming operations a plus.

Qualifications

• High School Diploma or equivalent is required.
• Six months of related experience preferred.
• Must obtain and maintain a valid racing license.

Responsibilities

• Handle jackpot slips and guest tax documents with proper signatures.
• Maintain and repair HHR machines; perform preventive maintenance.
• Protect confidentiality and comply with policies and regulations.
• Know HHR machines and determine proper payouts.
• Adhere to internal controls and responsible gaming rules.
• Ensure devices operate correctly and call for assistance when needed.
• Encourage player card usage on the gaming floor.
• Maintain paper levels in terminals for optimal play.
• Read floor glass and pay tables; recall game histories.
• Notify supervisor of irregular play.
• Ensure HHR machines are functioning and available.
• Know Virginia Racing Commission rules.
• Follow safety protocols and company policies.
• Perform other duties as assigned.

Skills

Communication skills

Guest service

Gaming operations knowledge

Education

High School Diploma or equivalent

6 months related experience

Racing license (Virginia)

Job description

Rosie’s Gaming Emporium – Hampton is seeking a Gaming Attendant for the overnight shift (11pm–8am) in Hampton, Virginia. You will service guests, build relationships, process hand-pay jackpots, and perform minor repairs on HHR machines.

Ideal candidates have a High School Diploma or equivalent, at least six months in a related field, and must obtain a Virginia racing license. Strong communication and guest service skills are essential, with familiarity of gaming operations a plus.