Shift Manager: Fast-Paced Team Leader & Guest Experience

Fulenwider Group; Burnsville (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Fulenwider Enterprises Burnsville, NC is seeking a Shift Manager for our Taco Bell/KFC restaurants to lead a team during your shift and ensure smooth operations. You will supervise staff, guarantee excellent customer service, and uphold food safety standards in a fast-paced setting.

The role focuses on directing daily activities, managing guest experiences, and promoting promotions while maintaining a positive, energetic work environment for the team.

Qualifications

• Experience in restaurant or fast‑food environment preferred.
• Strong leadership and communication abilities.
• Adaptability in a fast‑paced setting.
• Food safety certification preferred but not required (can be obtained on the job).

Responsibilities

• Supervise shift: oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: handle cash registers, process payments, and maintain accurate records.
• Inventory Management: keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: train new team members on company policies, procedures, and customer service standards.
• Problem‑Solving: handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: assist in promoting new menu items, deals, and promotions to drive sales.

Skills

Leadership

Communication

Adaptability

Availability

Food Safety

Job description

Fulenwider Enterprises Burnsville, NC is seeking a Shift Manager for our Taco Bell/KFC restaurants to lead a team during your shift and ensure smooth operations. You will supervise staff, guarantee excellent customer service, and uphold food safety standards in a fast-paced setting.

The role focuses on directing daily activities, managing guest experiences, and promoting promotions while maintaining a positive, energetic work environment for the team.