Shift Manager - Drive-Thru & Guest Experience

Sonic Drive-In; Keokuk (IA); On-site; USD 35,000 - 48,000; Full time

Job summary

Sonic Drive-In in Keokuk, IA is seeking an Assistant Manager to help lead daily operations and staff during assigned shifts.

You will supervise team members, manage scheduling, ensure guest satisfaction, and enforce company policies while complying with applicable laws. This nonexempt position requires hands-on leadership, occasional opening/closing duties, and a focus on cost-control and quality service.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor and employment laws.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escape guest issues/concerns during shift.
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties during shift to meet operational standards.
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease.
• Regular attendance.

Skills

Leadership

Communication

Time management

Problem solving

Conflict resolution

Multitasking

Decision making

Job description

Sonic Drive-In in Keokuk, IA is seeking an Assistant Manager to help lead daily operations and staff during assigned shifts.

You will supervise team members, manage scheduling, ensure guest satisfaction, and enforce company policies while complying with applicable laws. This nonexempt position requires hands-on leadership, occasional opening/closing duties, and a focus on cost-control and quality service.