Shift Manager - Drive-Thru Operations Lead

Sonic Drive-In; Elizabethtown (IL); On-site; USD 25,000 - 34,000; Full time

Job summary

Sonic Drive-In is seeking an Assistant Manager to help lead daily operations during shifts and supervise team members. You will ensure guest satisfaction, uphold standards, and support opening/closing activities.

The role requires restaurant or retail management experience, strong communication, leadership, and problem-solving skills. This is a nonexempt, hourly position with irregular hours, including nights, weekends, and holidays.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience
• Experience running a restaurant shift without supervision
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escape guest issues/concerns during shift
• Handle and properly escape employee issues/concerns
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Job description

Sonic Drive-In is seeking an Assistant Manager to help lead daily operations during shifts and supervise team members. You will ensure guest satisfaction, uphold standards, and support opening/closing activities.

The role requires restaurant or retail management experience, strong communication, leadership, and problem-solving skills. This is a nonexempt, hourly position with irregular hours, including nights, weekends, and holidays.