Shift Manager, Cocoa Dolce @ Fontainebleau

Cocoa Dolce; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid holidays

Vacation time

Medical insurance

Dental insurance

Vision insurance

401k matching

Employee discounts

Job summary

Cocoa Dolce in Las Vegas seeks a Shift Manager to lead a team during each shift and ensure outstanding guest service. You will coach staff, supervise operations, and collaborate with management to meet store goals.

Ideal candidates have strong leadership, multitasking ability, and a passion for guest service, with a focus on product knowledge and safety standards.

Qualifications

• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Motivate and coach team members to achieve goals.
• Strong organizational and problem-solving skills.
• Proficient in Microsoft Office and retail management software.
• Self-motivated, proactive, punctual and reliable.
• Excellent verbal, written and listening communication.

Responsibilities

• Provide exceptional guest service and ensure guests have an excellent experience.
• Lead and supervise the team during shifts, delegating tasks and coaching.
• Train and coach team members on guest service and product knowledge.
• Collaborate with Co-Manager and General Manager to meet store goals.
• Stay informed on product, industry trends, and guest preferences.
• Communicate pertinent information to staff about promotions and changes.
• Maintain high standards of cleanliness and food safety.

Skills

Leadership

Communication

multitask management

Tools

Microsoft Office

Retail management software

Job description

The Shift Manager will help ensure the retail shop operates in accordance with the company's principles, systems, and culture. The ideal candidate will be responsible for leading and supervising the team during their shift, ensuring excellent service to team members and guests, and supporting management in day-to-day operations and goals. The Shift Manager will have strong leadership and communication skills, and a passion for guest service.

• Provide exceptional guest service and ensure all guests have an excellent experience
• Lead and supervise the team during their shift, including delegating tasks, providing coaching and feedback, and ensuring adherence to company policies and procedures
• Train and coach team members to ensure they deliver exceptional guest service and are knowledgeable of product and operations
• Work collaboratively with the Co-Manager and General Manager to ensure store goals are being met
• Continuously develop knowledge of product, industry trends, and guest preferences; identify areas for improvement and opportunities for growth.
• Communicates to staff pertinent information regarding shop involvement, promotions, changes in systems or principles.
• Coach and assist in maintaining the highest standards of cleanliness and food safety

Qualifications

• Strong leadership and communication skills
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Ability to motivate and coach team members to achieve their goals
• Strong organizational and problem-solving skills
• Proficient in Microsoft Office and retail management software
• Ability to be self-motivated, problem-solver, and take initiative
• Ability to be productive, punctual, reliable, and adaptable
• Excellent communication skills – verbal, written and listening skills

Cocoa Dolce offers comprehensive benefits package including paid holidays, vacation time, medical, dental and vision insurance, 401k matching and generous discounts