Shift Manager - 4048

Five Guys; Southern Pines (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Free meals

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Employee Assistance Program

Employee Relief Fund

Job summary

Five Guys in the United States seeks a shift manager to oversee crew members and daily operations, with duties including ensuring quality, customer service, and adherence to company standards.

You can expect competitive pay ($20 per hour plus tips and bonus), comprehensive benefits, growth opportunities, and perks like free meals and a 401(k) with match. Locations generally operate 11:00 am–10:00 pm, with an emphasis on high energy and teamwork.

Qualifications

• 1–2 years of supervisory experience in a food service or retail environment preferred.
• Commitment to creating a great workplace for your team.
• Passion for making customers’ day, demonstrated through energetic, fanatical service with a big smile.
• Honesty, energy, motivation, and a fun attitude.
• High standards for yourself and your team.

Responsibilities

• Direct daily operations in the GM’s absence.
• Ensure compliance with standards in product preparation and delivery.
• Oversee customer relations, restaurant maintenance, team and inventory management.

Skills

Supervisory experience

Customer service

Leadership

Energetic attitude

Job description

Description

Pay: $20 per hour plus tips and bonus. Five Guys serves outstanding burgers and fries in clean restaurants with a top-tier customer service approach.

Job Details

Shift managers are trained to perform all duties of Crew Members and Shift Leaders, with additional responsibility for directing daily operations in the General Manager’s absence. This includes ensuring compliance with company standards in product preparation and delivery, customer relations, restaurant maintenance, team and inventory management, and other duties as required or assigned.

What can you expect?

• Real work/life hours: most locations open at 11:00 am and close at 10:00 pm, with no drive‑thrusters.
• Comprehensive and customizable benefits—medical, dental, vision, pet insurance, and a 401(k) with match based on eligibility. Additional programs include an Employee Assistance Program and an Employee Relief Fund.
• Real career growth with plans to open more than 1,000 new locations across North America, emphasizing promotion from within.
• Secret Shopper bonus plan: two Secret Shops each week, with bonuses based on results for eligible team members working those shifts.

What's in it for you?

• A fast-paced, high‑energy environment
• Competitive base pay and excellent bonus potential
• Work with fresh ingredients and highest quality products
• A fun work environment and culture that takes food quality and safety seriously while not taking ourselves too seriously
• Ample growth opportunities
• Free meals while you work
• 401(k), medical, dental, and vision insurance (based on eligibility)

What are we looking for?

• 1–2 years of supervisory experience in a food service or retail environment preferred
• A commitment to creating a great workplace for your team
• A passion for making customers’ day, demonstrated through energetic, fanatical service with a big smile
• Honesty, energy, motivation, and a fun attitude
• High standards for yourself and your team

Five Guys Core Convictions

• Remain Humble—never above doing the dishes.
• Exceed Expectations—consistently give more than asked for.
• Always Do The Right Thing—let your conscience be your guide and your grit.
• Lead By Example—show what it looks like to be a great leader.

Legal and EEO statements

Five Guys Operations LLC participates in eVerify.

We provide equal employment opportunity (EEO) to all persons. The company strives to increase representation of women, people of color, veterans, and individuals with disabilities in all areas of the company.

Know Your Rights EEO Poster: https://www.eeoc.gov/poster

IND5GC