Shift Manager -0509

Five Guys; Owings Mills (MD); On-site; Full time

Job summary

Join a leading burger chain as a Shift Manager in Owings Mills, MD. You'll oversee daily operations, ensuring high standards in customer service and team management. Enjoy competitive pay, bonuses, and comprehensive benefits while working in a fun and fast-paced environment focused on quality and growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Employee Assistance Program

Free Meals

Secret Shopper Bonus

Qualifications

• 1-2 years supervisory experience in food service or retail preferred.
• Passion for creating a great team environment.

Responsibilities

• Direct daily operations in the absence of the General Manager.
• Ensure compliance with company standards across product prep and delivery.

Skills

Customer Service

Team Leadership

Motivation

Job description

The pay for this position is $19-22/hour + Tips + Bonus

At Five Guys, we serve outstanding burgers and fries in clean restaurants with a top-tier customer service approach!

Shift managers are trained to perform all duties of Crew Members and Shift Leaders, with additional responsibilities for directing daily operations in the absence of the General Manager. This includes ensuring compliance with company standards across product prep and delivery, customer relations, restaurant maintenance, team and inventory management, among other duties.

What can you expect?

1. Real work/life hours of operation. Most locations open at 11:00 am and close at 10:00 pm, with no drive-thrus.
2. Comprehensive and customizable benefits – medical, dental, vision, pet insurance, 401(k) with match based on eligibility, Employee Assistance Program, and an Employee Relief Fund.
3. Real career growth with plans to open more than 1,000 new locations across North America, emphasizing internal promotion.
4. Secret Shopper bonus plan in addition to base pay. Everyone working during Secret Shopper shifts is eligible for bonuses based on visit results.

What's in it for you?

1. A fast-paced, high-energy environment
2. Competitive pay and potential bonuses
3. Work with fresh, high-quality ingredients
4. A fun culture that values food quality and safety without taking ourselves too seriously
5. Amazing growth opportunities
6. Free Meals while working
7. Benefits like 401(k), Medical, Dental, and Vision (based on eligibility)

What are we looking for?

• 1-2 years supervisory experience in food service or retail (preferred)
• A passion for creating a great team environment
• A dedication to excellent customer service with a positive attitude
• Honest, energetic, motivational, and fun personality
• High standards for self and team

Five Guys Core Convictions:

• Remain Humble - Never be above doing the dishes
• Exceed Expectations - Always give more than asked for
• Always Do The Right Thing - Let your conscience be your guide
• Lead By Example - Show what great leadership looks like

Click here for a detailed description of this position

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We are an equal opportunity employer, committed to increasing diversity and inclusion in our workforce.