Shift Manager

Tap Room; Town of Islip (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Advancement

Training and development

Employee discounts

Flexible schedule

Health insurance

Job summary

Tap Room in New York is seeking a Shift Manager to support daily operations and uphold our high standards for guest experience. You will lead both FOH and BOH teams, ensure smooth shifts, and help maintain Tap Room quality across all service moments.

The role requires leadership in fast-paced settings, a guest-first mindset, and availability nights, weekends, and holidays. TIPS certification is preferred or willingness to obtain, with a strong emphasis on teamwork and hospitality.

Qualifications

• Lead and support team members during busy shifts to deliver a memorable guest experience.
• Strong communication and problem-solving skills are essential.
• Ability to multitask and stay cool under pressure.
• TIPS Certification preferred or willingness to obtain.

Responsibilities

• Lead and support team during busy shifts, ensuring a memorable guest experience.
• Run daily pre-shift line checks and uphold food safety and cleanliness standards.
• Monitor service flow and ensure all food and drinks meet Tap Room quality standards.
• Communicate with other managers to align on goals and plans.
• Provide hands-on training to new team members and reinforce Tap Room standards.
• Step in on the floor, expo, or behind the bar to keep service flowing smoothly.

Skills

Leadership

Guest experience

Communication

Problem-solving

Multitasking

Calm under pressure

Job description

Benefits

• Opportunity for advancement
• Training & development
• Employee discounts
• Flexible schedule
• Health insurance

Upstream Hospitality Group is an ever‑growing hospitality group that has a wide variety of tastes with a common theme holding them all together: creativity, progression, and originality. When going against the current (upstream), you set yourself apart from the rest, and that is what we strive to do in the most positive way.

Who You Are

You're a natural leader who knows how to keep the energy high and the vibes right. You know when to jump in, when to delegate, and how to keep both guests and team members happy. You thrive in fast‑paced environments and take pride in setting the tone for the shift.

What You'll Do

As a Shift Manager, you’ll be responsible for supporting daily operations and ensuring smooth, efficient, and high‑quality service on every shift. You'll work closely with both the FOH and BOH teams to deliver on the Tap Room guest experience and uphold our standards every step of the way.

What That Looks Like

• Lead and support team members during busy shifts to deliver a memorable guest experience
• Run daily pre‑shift line checks and uphold food safety and cleanliness standards
• Monitor service flow and verify that all food and drinks meet Tap Room quality standards before they hit the table
• Communicate with other managers to align on daily goals and game plans
• Provide hands‑on training to new team members and reinforce Tap Room standards
• Step in where needed—on the floor, expo, or behind the bar—to keep service running smooth

What We’ll Need From You

• 1–2 years of restaurant experience in a supervisory or leadership role (FOH experience as a lead server, bartender)
• Strong communication and problem‑solving skills
• Ability to multitask and stay cool under pressure
• A guest‑first mindset and commitment to team success
• Willingness to work closely with the kitchen team to uphold consistency and service excellence
• Availability to work nights, weekends, and holidays as needed
• Certifications – Valid TIPS Certification (or willingness to obtain).

Why Tap Room?

• Career Growth & Development – We promote from within and provide real opportunities for advancement.
• Competitive Salary & Bonus Structure – We reward high performance and leadership.
• Work with Passionate People – Join a team that cares deeply about hospitality and loves what they do.
• Be Part of Something Bigger – Help build the future of Tap Room and leave your mark on the hospitality industry.

Upstream Restaurant Group Inc an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Compensation: $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Tap Room began in 2011 with two bartenders—James Bonanno and David Johnson—who shared a vision: to build more than just a bar, but a place where great food, craft beer, and genuine hospitality brought people together. What started as a single neighborhood spot in Patchogue has grown into a fast‑growing hospitality group with multiple locations across Long Island, known for its welcoming vibe, strong team culture, and consistent guest experience.

Our mission is to be your local casual gathering place for real food and craft beverages, and to meet friends and make new ones.

At The Core Of Everything We Do Are The Values That Define Tap Room And Shape How We Treat Our Guests, Support One Another, And Grow Our Teams

Quality – In all that we do.

Hospitality – Delivering Experience.

Pride – Care about what you do and be proud of your actions.

Teamwork – Being there for each other to achieve our goals.

Say Yes – Decision‑making to be accommodating to everyone in our business.

We're proud to attract hospitality‑driven talent, from those building long‑term careers in the industry to those who simply love the work and want to earn extra income doing what they enjoy.

Join the TapFam!