Restaurant Operation Manager

Tap Room; Massapequa (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k) matching

Bonus based on performance

Employee discounts

Job summary

Tap Room is seeking hands-on, guest-facing Restaurant Operations Manager to lead daily operations across our Massapequa location. You will work on the floor, support FOH and BOH teams, ensure hospitality standards, safety, and quality, and help bring the Tap Room culture to life as we grow.

Ideal candidates bring hospitality passion, strong communication, coaching skills, and a track record in high-volume restaurants. Flexible schedule, including nights/weekends/holidays, is required.

Qualifications

• Experience in fast casual, full-service, or high-volume restaurants preferred.
• Strong hospitality passion and guest-focused leadership understanding Tap Room culture.
• Excellent communication, coaching, and problem-solving skills.
• Ability to motivate and hold team members accountable.
• Food safety knowledge or certification preferred.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead and support daily restaurant operations to ensure smooth shift execution.
• Be visible and guest-facing during service, creating a positive and consistent guest experience.
• Maintain Tap Room standards for hospitality, food quality, cleanliness, safety, and service.
• Coach, train, and develop team members through daily feedback and hands-on leadership.
• Support kitchen operations, including line readiness, ticket times, prep standards, food quality, sanitation, and FOH-BOH communication.
• Respond quickly and professionally to guest and team member concerns.
• Monitor labor, staffing, sales, and overall shift performance.
• Support cash handling, deposits, manager paperwork, and required administrative tasks.
• Assist with hiring, onboarding, training, and developing team members.
• Communicate maintenance issues, operational needs, and service opportunities to the GM and leadership team.
• Ensure company policies, safety standards, and compliance expectations are followed.

Skills

Restaurant leadership

Guest service excellence

Team coaching

Food safety knowledge

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Employee discounts

Upstream Hospitality Group is a growing restaurant group with multiple hospitality concepts across Long Island, NYC, and beyond. We are excited to share that we are growing our Tap Room concept across Greater Long Island and NYC, and we are looking for experienced Restaurant Operations Managers to join our team.

We are seeking hands-on, guest-facing restaurant leaders who are passionate about hospitality, team culture, and strong daily operations. This role is ideal for hospitality professionals who enjoy leading from the floor, supporting both FOH and BOH teams, creating great guest experiences, and helping bring the Tap Room culture to life as we continue to grow.

Key Responsibilities

• Lead and support daily restaurant operations to ensure smooth shift execution.
• Be visible and guest-facing during service, creating a positive and consistent guest experience.
• Maintain Tap Room standards for hospitality, food quality, cleanliness, safety, and service.
• Coach, train, and develop team members through daily feedback and hands-on leadership.
• Support kitchen operations, including line readiness, ticket times, prep standards, food quality, sanitation, and communication between FOH and BOH.
• Respond quickly and professionally to guest and team member concerns.
• Monitor labor, staffing, sales, and overall shift performance.
• Support cash handling, deposits, manager paperwork, and required administrative tasks.
• Assist with hiring, onboarding, training, and developing team members.
• Communicate maintenance issues, operational needs, and service opportunities to the General Manager and leadership team.
• Ensure company policies, safety standards, and compliance expectations are followed.

Ideal Candidate Background

• Experience in fast casual, full-service, or high-volume restaurants preferred.
• Brings a strong passion for hospitality and understands how guest-facing leadership supports Tap Room culture.
• Strong understanding of both front-of-house and kitchen operations.
• Strong communication, coaching, and problem-solving skills.
• Ability to support, motivate, and hold team members accountable.
• Food safety knowledge or certification preferred.
• Flexible schedule required, including nights, weekends, and holidays.

What Success Looks Like

• Tap Room culture is represented through genuine hospitality, teamwork, pride, and a strong guest-first approach.
• Daily shifts run smoothly with strong communication between FOH and BOH.
• Team members are coached, supported, and held accountable to Tap Room standards.
• Food quality, service standards, cleanliness, and safety expectations are consistently maintained.
• The restaurant is prepared for service, with strong line readiness, staffing, and operational execution.
• The Restaurant Operations Manager is a visible, hands-on leader who supports the team and helps the business grow.

Compensation & Benefits

• 401(k) with company match
• Health Care Benefits : Medical, Dental, Vision
• Paid time off
• Flexible scheduling
• Complimentary team member meals
• Employee discounts
• Opportunities for advancement