Shift Manager

Pollo Campero; Orlando (FL); On-site; USD 25,000 - 26,000; Full time

Job summary

Pollo Campero is seeking a Shift Manager in Orlando to train, develop, and lead crew members while coordinating a smooth end-to-end operation to deliver an exceptional Customer Experience.

You will plan shift duties, verify procedures, and resolve issues, supporting the General Manager and coaching a team with minimal supervision. Fluency in English and Spanish is preferred.

Qualifications

• High School Diploma or equivalent is required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Fluent in English & Spanish.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verify compliance of procedures and protocols.
• Attend and resolve problems in restaurant operation.
• Coach and lead a team with minimal supervision.
• Involve in operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and energy.
• Ensure customer satisfaction and handle complaints.
• Open/close restaurant operations; assist with inventory and staffing.

Skills

Leadership

Guest satisfaction

Customer experience

Bilingual English/Spanish

Computers

Education

High School Diploma or equivalent

Tools

Computers

Job description

Overview

The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Responsibilities

• • Plan his/her duties and responsibilities for each shift
  • Verifies compliance of procedures and protocols
  • Attends and resolves problems as they appear in the restaurant operation
  • Assist the General Manager
  • Coach and lead a team with no supervision
  • Involves himself in the operational and technical training of employees
  • Maintain a positive atmosphere of teamwork and full of energy
  • Verifies customer satisfaction/Handles customer complaints
  • Applies a continuous improvement mindset to processes and procedures
  • Open/close restaurant
  • Assist with inventory (logging)
  • Assist with staffing needs
  • Assist with controllables and labor
  • Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
  • Follows and abides by all safety rules, policies, and procedures

Qualifications

• • High School Diploma or equivalent required
  • 1+ year of experience in similar roles or with customer experience
  • Demonstrates strong leadership potential by actively supporting team dynamics.
  • Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
  • Preferred: Food Handlers Card/ ServSafe Certification
  • Fluent in English & Spanish*
  • Ability to work with computers
  • Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs.
  • Ability to stand for long periods
  • Flexibility to work nights, weekends, and holidays

Expected Behaviors

• Be Service OBSESSED
• Friendly, welcoming attitude / Models customer orientation for other employees
• Anticipates and prevents problems with a proactive attitude
• Energetic Team Leader
• Must have excellent interpersonal communication skills to work with others
• Sense of urgency
• Attention to details
• Proactively help where it is most needed in the restaurant

Pay Range

Starting from USD $18.00/Hr.

Pay Rate

USD $19.00/Hr.