Shift Manager

Pollo Campero; Irving (TX); On-site; USD 19,320 - 27,517; Full time

Job summary

Pollo Campero in Irving, Texas is looking for a Shift Manager who will be key in training and leading the crew to deliver exceptional customer experiences. The role includes planning shift duties, assisting the General Manager, ensuring compliance with protocols, and maintaining a positive work atmosphere. Ideal candidates should have a High School Diploma, customer service experience, and demonstrate strong leadership potential. The position offers a pay rate of USD $17.00 per hour and requires flexibility to work various shifts.

Qualifications

• 1+ year of experience in similar roles or with customer experience.
• Must follow the company's Personal Care and Hygiene policies.
• Flexible to work nights, weekends, and holidays.

Responsibilities

• Plan duties and responsibilities for each shift.
• Assist the General Manager and coach the team.
• Ensure compliance with procedures and protocols.

Skills

Leadership

Customer Orientation

Team Dynamics

Fluent in English & Spanish

Problem-solving

Education

High School Diploma or equivalent

Job description

Overview

The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Responsibilities

• Plan his/her duties and responsibilities for each shift
• Verifies compliance of procedures and protocols
• Attends and resolves problems as they appear in the restaurant operation
• Assist the General Manager
• Coach and lead a team with no supervision
• Involves himself in the operational and technical training of employees
• Maintain a positive atmosphere of teamwork and full of energy
• Verifies customer satisfaction/Handles customer complaints
• Applies a continuous improvement mindset to processes and procedures
• Open/close restaurant
• Assist with inventory (logging)
• Assist with staffing needs
• Assist with controllables and labor
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Qualifications

• High School Diploma or equivalent required
• 1+ year of experience in similar roles or with customer experience
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish*
• Ability to work with computers
• Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays

Expected Behaviors

• Be Service OBSESSED
• Friendly, welcoming attitude / Models customer orientation for other employees
• Anticipates and prevents problems with a proactive attitude
• Energetic Team Leader
• Must have excellent interpersonal communication skills to work with others
• Sense of urgency
• Attention to details
• Proactively help where it is most needed in the restaurant

Pay Rate

USD $17.00/Hr.