Shift Manager

Pollo Campero; Elizabeth (NJ); On-site; USD 26,174 - 28,929; Full time

Job summary

Pollo Campero in Elizabeth, New Jersey, is seeking a Shift Manager who plays a key role in training, leading, and developing the crew to ensure exceptional customer experience. Responsibilities include planning shifts, ensuring compliance with protocols, and maintaining a positive environment.

The ideal candidate must be fluent in English and Spanish, with a desire for leadership and a focus on service. Flexibility to work various shifts is essential, as well as a proactive attitude towards problem resolution.

Expected pay ranges from $19.00 to $21.00 per hour.

Qualifications

• Must be 18 years of age or older.
• Preferred: 1+ year of experience in similar roles.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Plan shifts and verify compliance of procedures.
• Coach and lead a team with minimal supervision.
• Maintain sanitation and safety standards.

Skills

Fluent in English

Fluent in Spanish

Customer service orientation

Leadership

Attention to details

Job description

Overview

The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Responsibilities

• Plan his/her shifts
• Verifies compliance of procedures and protocols
• Attends and resolves problems as they appear in the restaurant operation
• Assist the General Manager
• Coach and lead a team with no supervision
• Involves himself in the operational and technical training of employees
• Maintain a positive atmosphere of teamwork and full of energy
• Verifies customer satisfaction/Handles customer complaints
• Applies a continuous improvement mindset to processes and procedures
• Open/close restaurant
• Assist with inventory (logging)
• Assist with staffing needs
• Assist with controllables and labor
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Qualifications

• Must be 18 years of age or older
• Must be fluent in English & Spanish
• Preferred: 1+ year of experience in similar roles or with customer experience
• Ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays
• Preferred: Food Handlers Card/ ServSafe Certification
• Ability to work with computers
• Must follow the company Personal Care and Hygiene policies
• Must be able to produce authorized U.S. work documents

Expected Behaviors

• Be Service OBSESSED
• Friendly, welcoming attitude / Models customer orientation for other employees
• Anticipates and prevents problems with a proactive attitude
• Energetic Team Leader
• Must have excellent interpersonal communication skills to work with others
• Sense of urgency
• Attention to details
• Proactively help where it is most needed in the restaurant

Pay Range

USD $19.00 - USD $21.00 /Hr.