Shift Manager

Pollo Campero; Boston (MA); On-site; USD 24,796 - 30,307; Full time

Job summary

Pollo Campero in Boston is seeking a Shift Manager to lead and develop the crew and ensure a superior Customer Experience. You will plan shifts, train staff, assist the General Manager, and coach a team to operate smoothly from opening to closing.

Preferred ServSafe certification and fluency in English and Spanish help support guest satisfaction. This role involves standing for long periods, lifting up to 50 lbs, and flexible scheduling including nights and weekends.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish
• Ability to work with computers
• Must follow the company Personal Care and Hygiene policies
• Ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays

Responsibilities

• Plan duties and responsibilities for each shift.
• Verify compliance of procedures and protocols.
• Attend and resolve problems as they appear in restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involve in operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and energy.
• Verify customer satisfaction/Handle customer complaints.
• Apply continuous improvement mindset to processes and procedures.
• Open/close restaurant.
• Assist with inventory (logging).
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintain overall sanitation, health, cleanliness, and safety standards for food prep areas, cooking services, and dishes/utensils.
• Follow and abide by all safety rules, policies, and procedures.

Skills

Leadership

Guest focus

Bilingual English/Spanish

Customer experience

Interpersonal communication

Computers

Education

High School Diploma or equivalent

Tools

Computers

Job description

Overview

The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Responsibilities

• Plan his/her duties and responsibilities for each shift
• Verifies compliance of procedures and protocols
• Attends and resolves problems as they appear in the restaurant operation
• Assist the General Manager
• Coach and lead a team with no supervision
• Involves himself in the operational and technical training of employees
• Maintain a positive atmosphere of teamwork and full of energy
• Verifies customer satisfaction/Handles customer complaints
• Applies a continuous improvement mindset to processes and procedures
• Open/close restaurant
• Assist with inventory (logging)
• Assist with staffing needs
• Assist with controllables and labor
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Qualifications

• High School Diploma or equivalent required
• 1+ year of experience in similar roles or with customer experience
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish*
• Ability to work with computers
• Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays

Expected Behaviors

• Be Service OBSESSED
• Friendly, welcoming attitude / Models customer orientation for other employees
• Anticipates and prevents problems with a proactive attitude
• Energetic Team Leader
• Must have excellent interpersonal communication skills to work with others
• Sense of urgency
• Attention to details
• Proactively help where it is most needed in the restaurant

Pay Rate

USD $20.00/Hr.