Shift Manager

Pollo Campero; Arlington (VA); On-site; USD 22,730 - 32,373; Full time

Job summary

Pollo Campero is looking for a Shift Manager in Arlington, Virginia. The role involves training and leading a team to ensure exceptional customer service and restaurant operations. Key responsibilities include planning shift duties, verifying compliance of procedures, and maintaining cleanliness and safety standards. Candidates should have at least a high school diploma and 1+ years of relevant experience. The position offers a pay rate of $20.00 per hour, with a requirement to work flexible hours including nights and weekends.

Qualifications

• 1+ year of experience in similar roles or customer experience.
• Ability to work nights, weekends, and holidays.
• Ability to lift and push 50 lbs and stand for long periods.

Responsibilities

• Plan duties and responsibilities for each shift.
• Resolve problems as they appear in restaurant operation.
• Coach and lead a team with no supervision.
• Maintain safety standards for food preparation areas.

Skills

Leadership

Customer service

Bilingual in English and Spanish

Teamwork

Problem-solving

Education

High School Diploma or equivalent

Job description

Overview

The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Responsibilities

• Plan his/her duties and responsibilities for each shift
• Verifies compliance of procedures and protocols
• Attends and resolves problems as they appear in the restaurant operation
• Assist the General Manager
• Coach and lead a team with no supervision
• Involves himself in the operational and technical training of employees
• Maintain a positive atmosphere of teamwork and full of energy
• Verifies customer satisfaction/Handles customer complaints
• Applies a continuous improvement mindset to processes and procedures
• Open/close restaurant
• Assist with inventory (logging)
• Assist with staffing needsAssist with controllables and labor
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Qualifications

• High School Diploma or equivalent required
• 1+ year of experience in similar roles or with customer experience
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish*
• Ability to work with computers
• Must follow the company Personal Care and Hygiene policies. Ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays

Expected Behaviors

• Be Service OBSESSED
• Friendly, welcoming attitude / Models customer orientation for other employees
• Anticipates and prevents problems with a proactive attitude
• Energetic Team Leader
• Must have excellent interpersonal communication skills to work with others
• Sense of urgency
• Attention to details
• Proactively help where it is most needed in the restaurant

Pay Rate

USD $20.00/Hr.