Shift Manager

Pollo Campero; Annandale (VA); On-site; USD 26,174 - 30,307; Full time

Job summary

Pollo Campero is seeking a Shift Manager to lead the crew, train staff, and ensure a smooth end-to-end operation for an exceptional Customer Experience.

You will plan shifts, coach a team, and support the General Manager while upholding cleanliness, safety, and service standards. Fluency in English and Spanish is preferred, with flexibility to work nights, weekends, and holidays.

Qualifications

• High School Diploma or equivalent required.
• 1+ year in a similar role or with customer experience.
• Demonstrates strong leadership potential and teamwork.
• Committed to guest satisfaction with a guest-first mindset.
• Fluent in English and Spanish preferred.
• Ability to work with computers; basic tech skills.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verify compliance of procedures and protocols.
• Attend and resolve problems in restaurant operation.
• Assist the General Manager.
• Coach and lead a team with supervision.
• Involves training of employees.
• Maintain positive, energetic teamwork and environment.
• Verify customer satisfaction and handle complaints.
• Maintain sanitation, health, cleanliness and safety standards.
• Open/close restaurant and assist with inventory/logging.
• Assist with staffing, controllables and labor.

Skills

Leadership

Guest experience

Bilingual English/Spanish

Computer literacy

Flexibility

Education

High School Diploma or equivalent

Job description

Overview

The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Responsibilities

• Plan his/her duties and responsibilities for each shift
• Verifies compliance of procedures and protocols
• Attends and resolves problems as they appear in the restaurant operation
• Assist the General Manager
• Coach and lead a team with no supervision
• Involves himself in the operational and technical training of employees
• Maintain a positive atmosphere of teamwork and full of energy
• Verifies customer satisfaction/Handles customer complaints
• Applies a continuous improvement mindset to processes and procedures
• Open/close restaurant
• Assist with inventory (logging)
• Assist with staffing needs
• Assist with controllables and labor
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Qualifications

• High School Diploma or equivalent required
• 1+ year of experience in similar roles or with customer experience
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish*
• Ability to work with computers
• Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays

Expected Behaviors

• Be Service OBSESSED
• Friendly, welcoming attitude / Models customer orientation for other employees
• Anticipates and prevents problems with a proactive attitude
• Energetic Team Leader
• Must have excellent interpersonal communication skills to work with others
• Sense of urgency
• Attention to details
• Proactively help where it is most needed in the restaurant

Pay Rate

USD $19.50/Hr.