Shift Manager

Pollo Campero; New York (NY); On-site; USD 29,000 - 32,000; Full time

Job summary

Pollo Campero in New York is seeking a Shift Manager to lead the crew, plan duties, and coordinate a smooth end-to-end operation that delivers an outstanding customer experience.

You will train and develop staff, ensure safety and sanitation, handle guest issues, and support the General Manager while maintaining a lively, service-focused atmosphere.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish
• Ability to work with computers
• Must follow Personal Care and Hygiene policies; ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays

Responsibilities

• Plan duties and responsibilities for each shift.
• Verify compliance of procedures and protocols.
• Attend and resolve problems as they appear in restaurant operation.
• Assist the General Manager
• Coach and lead a team with minimal supervision
• Involve in operational and technical training of employees
• Maintain a positive atmosphere of teamwork and energy
• Verify customer satisfaction and handle complaints
• Apply continuous improvement mindset to processes and procedures
• Open/close restaurant
• Assist with inventory (logging)
• Assist with staffing needs
• Assist with controllables and labor
• Maintain sanitation, health, cleanliness and safety standards for food prep areas
• Follow safety rules, policies and procedures

Skills

Leadership

Guest satisfaction

Bilingual English/Spanish

Computers

Flexibility (nights/weekends/holidays)

Education

High School Diploma or equivalent

Tools

POS/Computer systems

Job description

Overview

The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Responsibilities

• • Plan his/her duties and responsibilities for each shift
  • Verifies compliance of procedures and protocols
  • Attends and resolves problems as they appear in the restaurant operation
  • Assist the General Manager
  • Coach and lead a team with no supervision
  • Involves himself in the operational and technical training of employees
  • Maintain a positive atmosphere of teamwork and full of energy
  • Verifies customer satisfaction/Handles customer complaints
  • Applies a continuous improvement mindset to processes and procedures
  • Open/close restaurant
  • Assist with inventory (logging)
  • Assist with staffing needs
  • Assist with controllables and labor
  • Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
  • Follows and abides by all safety rules, policies, and procedures

Qualifications

• • High School Diploma or equivalent required
  • 1+ year of experience in similar roles or with customer experience
  • Demonstrates strong leadership potential by actively supporting team dynamics.
  • Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
  • Preferred: Food Handlers Card/ ServSafe Certification
  • Fluent in English & Spanish*
  • Ability to work with computers
  • Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs.
  • Ability to stand for long periods
  • Flexibility to work nights, weekends, and holidays

Expected Behaviors

• Be Service OBSESSED
• Friendly, welcoming attitude / Models customer orientation for other employees
• Anticipates and prevents problems with a proactive attitude
• Energetic Team Leader
• Must have excellent interpersonal communication skills to work with others
• Sense of urgency
• Attention to details
• Proactively help where it is most needed in the restaurant

Pay Range

USD $21.00 - USD $23.00 /Hr.