Shift Manager

Campero USA Corp.; Rogers (AR); On-site; USD 18,000 - 26,000; Full time

Job summary

Campero USA Corp. is seeking a Shift Manager in Rogers, AR. You will plan shift duties, lead the crew, and assist the General Manager to deliver exceptional customer experiences. You will train staff, ensure procedures are followed, and maintain sanitation and safety standards across all kitchen and dining areas.

The role emphasizes guest satisfaction, teamwork, and a proactive leadership style, with flexibility to work nights, weekends, and holidays. Fluency in English and Spanish is preferred.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Fluent in English & Spanish.
• Ability to lift and push 50 lbs and stand for long periods.
• Food safety knowledge (ServSafe preferred).

Responsibilities

• Plan duties and responsibilities for each shift.
• Verify compliance of procedures and protocols.
• Resolve problems as they arise in operations.
• Assist the General Manager.
• Coach and lead a team with minimal supervision.
• Involve in training of employees.
• Maintain a positive, energetic teamwork environment.
• Ensure customer satisfaction and address complaints.
• Support continuous improvement of processes.
• Open and close restaurant.
• Assist with inventory and staffing needs.
• Manage controllables and labor.
• Maintain sanitation, health, and safety standards.

Skills

Leadership

Guest focus

Bilingual English/Spanish

Computer skills

Interpersonal communication

Attention to detail

Team leadership

Flexibility

Education

High School Diploma

Job description

Overview

The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience.

Responsibilities

• Plan his/her duties and responsibilities for each shift
• Verifies compliance of procedures and protocols
• Attends and resolves problems as they appear in the restaurant operation
• Assist the General Manager
• Coach and lead a team with no supervision
• Involves himself in the operational and technical training of employees
• Maintain a positive atmosphere of teamwork and full of energy
• Verifies customer satisfaction/Handles customer complaints
• Applies a continuous improvement mindset to processes and procedures
• Open/close restaurant
• Assist with inventory (logging)
• Assist with staffing needs
• Assist with controllables and labor
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Qualifications

• High School Diploma or equivalent required
• 1+ year of experience in similar roles or with customer experience
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish*
• Ability to work with computers
• Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays

Expected Behaviors

• Be Service OBSESSED
• Friendly, welcoming attitude / Models customer orientation for other employees
• Anticipates and prevents problems with a proactive attitude
• Energetic Team Leader
• Must have excellent interpersonal communication skills to work with others
• Sense of urgency
• Attention to details
• Proactively help where it is most needed in the restaurant

Pay Rate

USD $16.00/Hr.