Shift Manager

The Wendy's Company; Massillon (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Flexible scheduling

Meal discount during shift

Medical, Dental, and Vision insurance

Short term disability insurance

Company paid life insurance

Job summary

The Wendy's Company is seeking a Shift Manager to lead Crew teams, assign tasks, coach staff, and ensure high quality service and food safety standards. You will train crew members, monitor QSC, and support cost-control measures in a fast-paced restaurant environment.

This role offers on-the-job training, advancement opportunities, and the chance to work within a franchise network that values customer service and operational excellence.

Qualifications

• At least 1 year of restaurant or supervisory experience.

Responsibilities

• Direct and coach crew members, including task delegation and follow-through.
• Provide on-the-job training and uphold QSC (Quality, Service, Cleanliness) standards.
• Assist with opening or closing procedures and cost-control measures.

Skills

Supervisory experience

Customer service

Food safety awareness

Job description

What you'll do

Shift managers play a vital role in our success as a business by assigning, directing, and following up on activities of Crew team members while also providing high quality service and food to our customers. Job responsibilities include providing guidance and coaching to crew team members, including assignment delegation, instruction, and follow-through. Shift managers ensure proper training for crew team members and maintain safe working conditions by ensuring that all safety guidelines are followed. To assist you in learning to be a successful part of our team, we offer on-the-job training and advancement opportunities.

This position does not include direct supervision of other employees, however Shift Managers do monitor tasks performed by crew team members to ensure product Quality, Service, and Cleanliness (QSC) as well as execute established cost control systems including proper food prep amounts, procedure execution, and bin chart usage to minimize food cost. Shift managers may also be responsible for opening or closing procedures.

What you can expect

• Flexible scheduling
• Meal discount during shift
• Performance feedback evaluations with merit increase opportunities
• Medical, Dental, and Vision insurance
• Short term disability insurance
• Company paid life insurance along with voluntary, employee-paid life insurance
• Paid vacation time
• 401K savings plan
• Free uniforms

What we expect from you

• Ability to legally work in the US.
• At least 18 years of age.
• Ability to come to work regularly and promptly.
• Ability to stand for long periods of time without a break.
• Ability to comply with all food safety regulations.
• Ability to work in a fast-paced environment and meet required service time standards.
• Ability to take direction and work well with others.
• Ability to react to change and maintain a positive attitude.
• Ability to obtain Food Safety Certification.
• 1 or more years of restaurant or supervisory experience.

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.