General Manager

Catch Air; Jersey City (NJ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Gym Reimbursement

Event incentives

Job summary

Catch Air in Jersey City is seeking a General Manager to oversee daily operations of our indoor playground. You will lead a team, ensure an exceptional guest experience, manage party events, and coordinate front-of-house activities with the food and beverage area.

The role requires weekend and holiday availability, a high school diploma or equivalent, and at least three years in hospitality/entertainment management. Competitive salary and incentives are offered along with benefits.

Qualifications

• High school diploma or equivalent.
• 3 years in hospitality/entertainment management.
• Weekend and holiday availability.
• Strong work ethic and proactive leadership.
• Able to lift 50 pounds.
• Excellent English communication.

Responsibilities

• Provide excellent guest experience and manage staff.
• Schedule events and manage birthday parties.
• Oversee food and beverage area operations.
• Assist with planning and budgeting for repairs/upgrades.
• Ensure safety and security in all areas.
• Maintain cleanliness and organization of rental equipment.
• Set up and breakdown special events.
• Communicate with guests and managers; resolve issues.
• Maintain positive staff relations and morale.

Skills

Leadership

Customer service

Communication

Multitasking

English fluency

Professional appearance

Physical stamina

Weekend availability

Education

High school diploma

Job description

About the Company:
Catch Air is a larger-than-life indoor soft-play adventure park for children themed around a family. At Catch Air, we create a world of fun, adventure, and learning for kids of all ages! Our parks are filled with vibrant murals, exciting themes, and giant play structures designed to spark imagination and active play. From twisting slides to climbing challenges, our spaces encourage physical, mental, and social development through engaging activities. Unlike traditional entertainment centers, we focus on active play—no arcade games or ticket booths here! Kids run, jump, climb, and slide while learning valuable skills like sharing, teamwork, and making new friends. At Catch Air, we’re committed to creating a healthy, fun environment where children can be their active, adventurous selves! The General Manager (GM) is responsible for the overall operations of the entertainment facility. Duties include but is not limited to providing excellent customer experience, managing staff, scheduling, reporting and managing revenue/assets using established policies and procedures, managing birthday party -events and the food and beverage area of the facility. Assists with planning and budgeting for repairs and upgrades, performs administrative, logistic or other duties as assigned. The ideal candidate must deliver an unparalleled guest experience in an ideal environment for celebrating children’s birthday parties.Acts as an initial point of contact in matters concerning safety and security in all areas: front door, play area, play castle, private event rooms, and restrooms.Acts as ambassador to the building, assisting guests with all requests and answering questions as needed.Greets guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets guests upon entering.Keep all coordinators promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.Provides timely and accurate service while managing party times and communicating information as needed to guests, coordinators, and managers.Competently diffuses difficult guest situations while protecting the integrity and safety of our staff, building, and house policies.Assists with the maintenance and upkeep of all areas.Assists in the cleanliness and organization of the rental equipment. Ensures all supplies are stocked, properly cleaned, and maintained to maximize costs and decrease loss.Inspections for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with other managers and owner(s).Ensure that all children and adults adhere to house policies as outlined and informs management of any issues.Assists and facilitate with the setup and breakdown of special events functions as directed by management.Bid farewell to guests leaving. Ensures everything was satisfactory and invites guests to return.Provides equipment assistance by promptly notifying Support Technicians or Management as needed.Assists other team members as needed or as business dictates.Maintains a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity and efficiency/effectiveness.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Strong work ethics.
• Must posse self-starting mentality taking ownership of the role and leadership position.
• High school or equivalent education.
• Related management: 3 years in a hospitality/entertainment environment.
• Must be available to work on weekends and holidays.
• Must be friendly and able to smile frequently.
• Lift 50 or more pounds
• Children experience preferred, but not required.
• The employee needs to be able to communicate effectively with multiple guests while generating enthusiasm.
• Strong math and verbal skills needed.
• Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
• Must demonstrate an ability to read and communicate in English.
• Must be able to articulate clear greetings, requests for assistance, and farewells to guests.
• Must demonstrate an ability to clearly verbalize guest's needs to other team members.
• Must be skilled at calmly responding to dissatisfied guests and calling issues to the manager's attention.
• Will include paid training in remote location, company will cover travel cost for training.

Job Type: Full-time
Salary: $50,000.00 - $60,000.00 per year + event booking incentives and quarterly bonuses
Benefits:
Paid time off and sick time, Gym Reimbursement, Health Insurance
Shift:
8 hour shift
Day shift
Weekly day range:

• Monday to Friday
• Weekends
• Holidays

Location: 2 Garfield Ave Ste 2-8, Jersey City, NJ 07305
Catch Air is an Equal Opportunity Employer, committed to fostering a diverse workplace. We recognize and celebrate the value of diversity, which drives innovation. We welcome applications from qualified candidates of all backgrounds and experiences.