General Manager - Queens

Catch Air; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Employee discount

Health insurance

Paid time off

Job summary

Catch Air is hiring a General Manager in New York City to oversee the daily operations of our indoor entertainment facility. The ideal candidate will champion a high-performing team that delivers exceptional experiences for families and children, manage financial performance, and implement innovative strategies to enhance guest satisfaction. We seek a dynamic leader with 3+ years in senior management, committed to safety and service excellence. Join us for a fun and engaging work environment!

Qualifications

• 3+ years in a senior management position.
• Proven experience in management or leadership roles within the hospitality or entertainment industry.
• Strong team management skills with a focus on employee development and engagement.

Responsibilities

• Oversee daily operations of the facility.
• Lead, mentor, and develop a high-performing team.
• Manage financial performance, including budgeting and reporting.

Skills

Team management

Excellent communication skills

Financial management

Customer service

Leadership

Tools

POS systems

Job description

Company Overview

Catch Air aims to be the best in the business specializing in children's indoor entertainment. We pride ourselves on continuous innovation, creating unforgettable experiences and activities that set us apart from competitors in the industry. Our commitment to providing exceptional experiences allows our partners to thrive in the children's entertainment market.

Summary

We are seeking a dynamic General Manager to lead our team at this Catch Air store. In this role, you will oversee daily operations, drive team performance, and ensure an exceptional experience for our young guests and their families. Your leadership will be crucial in maintaining our reputation as a leader in children's indoor entertainment. This role is ideal for a hands‑on leader who thrives in a fast‑paced setting, knows how to motivate a team, and is committed to delivering unforgettable guest experiences every day.

Responsibilities

• Oversee daily operations of the facility to ensure a safe and enjoyable environment for children and families.
• Lead, mentor, and develop a high‑performing team focused on delivering excellent customer service.
• Implement innovative strategies to enhance guest experiences and drive business growth.
• Manage financial performance, including budgeting, forecasting, and reporting.
• Ensure compliance with health and safety regulations while maintaining high operational standards.
• Collaborate with marketing teams to promote events and special activities effectively.
• Responsible for all HR functions, including recruiting, hiring, onboarding, performance management, and employee terminations.

Experience

• Proven experience in management or leadership roles within the hospitality or entertainment industry.
• Strong team management skills with a focus on employee development and engagement.
• Excellent communication skills to interact effectively with staff, guests, and partners.
• Experience with POS systems and financial management is preferred.
• A passion for creating memorable experiences for children and families.
• 3+ years in a senior management position.

Benefits

• Employee discount
• Health insurance
• Paid time off

Location

66-26 Metropolitan Ave, Middle Village, NY 11379

Job Type: Full‑time

If you're ready to take the lead in an exciting environment where creativity meets fun, apply now to join this Catch Air store as our General Manager!