Shift Manager

Moe's; Maryland; In loco; USD 25.000 - 33.000; Tempo pieno

Descrizione del lavoro

Quality Fresca, LLC is seeking a Shift Manager for Moe’s Southwest Grill at Arundel Mills. You will lead daily restaurant operations, ensure quality food and guest service, and coach staff to meet standards in a fast-paced environment.

The role requires strong communication, leadership, and multitasking skills, with a focus on safety, cleanliness and brand adherence. This is a full-time, on-site position supporting a busy Moe’s location.

Competenze

• High school diploma or equivalent preferred.
• Strong guest service and communication skills required.
• Ability to manage shift operations and lead a restaurant team.

Mansioni

• Oversee daily restaurant operations during shifts.
• Ensure quality food prep, proper portioning and timely service.
• Train and coach staff on food safety, sanitation and brand standards.
• Maintain a clean, safe and customer-friendly dining environment.
• Uphold Moe’s and Quality Fresca, LLC values in all actions.

Conoscenze

Quality guest services

Quality communication

Shift management

Computer skills

Leadership

Multi-tasking

Team leadership

Quality standards

Formazione

High school diploma or equivalent

Descrizione del lavoro

Shift Manager | Quality Fresca, LLC# Shift ManagerArundel Mills (2643)## Job Description**Brand:** Moe's Southwest Grill**Position status:** Full Time**Summary:**The Shift Manager is responsible for managing the daily operations of the Moe’s Southwest Grill. Responsible for ensuring that the restaurant team creates quality food and providing quality guest service in a fun, fast-paced environment. Responsible for ensuring the restaurant team adheres to company policies, procedures and standards.**Essential Functions:*** Responsible for ensuring the restaurant team is properly trained for prepping, cooking, packaging and serving food for our guests in a timely fashion. Ensures that the prepared food product meets operational, food safety and brand standards. Manages food flow, ordering, receiving, storing and servicing to ensure high quality product, proper portioning and low waste. Coaches restaurant team on operational standards and takes corrective action as necessary.* Accountable for maintaining a fun, fast-paced atmosphere for our employees and guests. Ensures that the restaurant team greets guests by stating, “Welcome to Moe’s!” Ensures 100% guest satisfaction in areas of quality, service and cleanliness. Takes corrective action as necessary.* Responsible for enforcing sanitary practices for food handling, general cleanliness and maintenance of exterior, kitchen and dining areas. Ensures compliance with food safety and brand standards. Ensures proper security procedures are in place to protect guests, employees and assets. Responsible for guest and employee safety to reduce injury or accidents. Completes administrative paperwork in a timely fashion.* Maintains a professional image including punctuality, cleanliness, uniform and appearance standards.* Consistently exhibits the actions/behaviors which best demonstrate the company values; perform all other tasks as directed by the company leadership team to include all restaurant management and their assigned representatives; always represent Moe’s and Quality Fresca, LLC as a professional in every aspect of performance.* Other duties assigned.**Education and Work Experience Required:*** ***Education***High school diploma or equivalent preferred.**Required Knowledge, Skills, and Abilities:*** Quality guest services skills* Quality communication skills to multiple audiences* Effective shift management skills* Computer skills* Self-disciplined and leadership skills* Ability to multi-task* Ability to effectively lead a restaurant team to achieve company goals* Adherence to company core values – Quality Way**Physical and Cognitive Requirements:**