Shift Manager

moe; Jacksonville (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Moe's Southwest Grill in Jacksonville, FL is seeking a full-time Shift Manager to oversee daily restaurant operations, ensure high-quality food and guest service, and uphold brand standards.

You will train and lead the restaurant team, manage food flow, safety, and sanitation, and ensure a welcoming environment with the signature greeting. The role emphasizes punctuality, teamwork, and adherence to company policies.

Qualifications

• Experience in fast casual or restaurant management.
• Strong guest-service orientation.
• Excellent communication and leadership abilities.
• Ability to multi-task in a busy environment.

Responsibilities

• Manage daily shift operations to ensure quality service and food safety.
• Lead team to greet guests with "Welcome to Moe’s!" and provide guest satisfaction.
• Oversee prep, cooking, packaging and serving to ensure timely delivery.
• Enforce sanitation and safety standards; monitor cleanliness.
• Manage staffing, training, coaching, and performance.
• Handle administrative paperwork and reporting.

Skills

Guest services

Communication skills

Shift management

Leadership

Multitasking

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Brand: Moe's Southwest GrillPosition status: Full TimeSummary: The Shift Manager is responsible for managing the daily operations of the Moe’s Southwest Grill. Responsible for ensuring that the restaurant team creates quality food and providing quality guest service in a fun, fast-paced environment. Responsible for ensuring the restaurant team adheres to company policies, procedures and standards.Essential Functions:Responsible for ensuring the restaurant team is properly trained for prepping, cooking, packaging and serving food for our guests in a timely fashion. Ensures that the prepared food product meets operational, food safety and brand standards. Manages food flow, ordering, receiving, storing and servicing to ensure high quality product, proper portioning and low waste. Coaches restaurant team on operational standards and takes corrective action as necessary.Accountable for maintaining a fun, fast-paced atmosphere for our employees and guests. Ensures that the restaurant team greets guests by stating, “Welcome to Moe’s!” Ensures 100% guest satisfaction in areas of quality, service and cleanliness. Takes corrective action as necessary.Responsible for enforcing sanitary practices for food handling, general cleanliness and maintenance of exterior, kitchen and dining areas. Ensures compliance with food safety and brand standards. Ensures proper security procedures are in place to protect guests, employees and assets. Responsible for guest and employee safety to reduce injury or accidents. Completes administrative paperwork in a timely fashion.Maintains a professional image including punctuality, cleanliness, uniform and appearance standards.Consistently exhibits the actions/behaviors which best demonstrate the company values; perform all other tasks as directed by the company leadership team to include all restaurant management and their assigned representatives; always represent Moe’s and Quality Fresca, LLC as a professional in every aspect of performance.Other duties assigned.Education and Work Experience Required:Education High school diploma or equivalent preferred.Required Knowledge, Skills, and Abilities:Quality guest services skillsQuality communication skills to multiple audiencesEffective shift management skillsComputer skillsSelf-disciplined and leadership skillsAbility to multi-taskAbility to effectively lead a restaurant team to achieve company goalsAdherence to company core values – Quality WayPhysical and Cognitive Requirements:While performing the duties of this job, the employee is regularly required to communicate clearly, move, and remain in a stationary position. The employee must occasionally transport and/or move up to 50 pounds. The employee must regularly be able to detect, perceive, identify, recognize, judge, inspect, estimate, observe, and assess items, information, and objects in an office or remote office setting; or restaurant environment.Work Environment:The noise level in the work environment is usually moderate.